Head Supervisor

3 weeks ago

Wembley, United Kingdom Bread Ahead Full time

**About us**
- Nestled in the hustle and bustle of Borough Market, Bread Ahead’s journey began in 2013 when founder Matthew Jones, having spent 25 years in the restaurant industry decided it was time to focus on great baking and great products We have enjoyed a steady growth and expanded locally throughout London with stores in Chelsea, Wembley and Hampstead, as well as our debut international outpost in Dubai. _
- We opened our flagship bakery school in Borough Market in 2014 to show the public just how easy baking good bread can be. Since early 2020, Bread Ahead Bakery School has reached thousands of homes through our online baking classes which have become a treasured part of kitchens all over the world We’ve grown to become a destination for both Londoners and foodies across the globe. _
- But we are just getting started With more London locations planned alongside further international expansion, we’re at an exciting point in the development of our team and we’re looking for like-minded people who are as passionate about food and hospitality as we are. _

**About the role**

Bread Ahead are seeking an experienced hospitality head supervisor to join us during an exciting period of growth and opportunity. Customer service will be the main focus of your role, as well as training, assisting and supervising your small and friendly team to ensure the smooth running of the day.

Alongside creating delicious products, delighting our customers is at the heart of all we do here at Bread Ahead and you will be expected to go above and beyond to ensure that every experience the customer has with us is a positive one.

You will be responsible for setting up stalls and displays, utilising your barista skills to produce coffee-based drinks, handling deliveries and inventory checks, taking customer orders and upselling where appropriate, serving our delicious products, assisting with customer queries and complaints alongside supervising our team members with day-to-day tasks to ensure everything runs smoothly.

Presentation and hygiene standards are a priority at all times, and you will be expected to ensure these are maintained consistently through adherence to our “clean as you go” policy as well ensuring that our food safety and hygiene standards are met without exception.

**Shifts are available on a rota basis including weekends.**

**About you**

Alongside your passion for great food, the customer experience is at the heart of everything you do. You have proven head supervisory experience front of house in a similar environment or a similar customer facing role.

Your interpersonal skills will shine through, and you will possess excellent communication, organisation, adaptability, and problem-solving skills. You’re agile, dynamic and can quickly react to any situation.

You possess strong experience of working in a fast-paced, food orientated, customer facing environment and you take ownership of your responsibilities and any issues you may face during the day to ensure satisfactory resolution. You also possess excellent barista skills and have experience creating coffee based drinks.

You are motivated and committed, approaching all tasks with enthusiasm. You are hungry to develop your skills and seize opportunities for learning in your day-to-day role. You also possess or are willing to pursue food hygiene or health and safety certification, though this is advantageous not essential.

**How to apply**

Forward your CV and cover letter to apply.

**Salary**: £12.50 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount

Schedule:

- Day shift

Supplemental pay types:

- Tips

Work Location: One location

Reference ID: BA-SSK

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