Out of Hours Operative

7 months ago


Haverfordwest, United Kingdom Hywel Dda University Health Board Full time

The job of the Out of Hours Operative is to carry out a variety of roles to ensure the safe and efficient delivery of the out of hour’s service. This will include the safe recording, handling and dissemination of patient information and effective communication with other clinical and ancillary members of the out of hours team.

The Out of Hours operative will also be responsible for the safe transport of clinicians to patients own homes as well as ensuring the vehicle is roadworthy and appropriately equipped.

Operatives will also be trained in “Skills to Care” and will be deployed in support of clinical services as a Health Care Support Worker (HCSW)

Answer telephone calls promptly.

Safely drive the duty clinician to visit patients and to other destinations on the direction of the clinician instructions and ensure that the mobile unit’s whereabouts is known to the SO at all times.

When required, accompany the Clinician into a patient’s home to provide support or security (in line with HB policies and procedures) in order to provide a safe working environment.

To be aware of possible risks to any member of staff during a home visit and to identify unsafe situations, making these known first to the SO and if necessary to an emergency services ie the police.

Trained in Basic Life Support techniques and the use of a Defibrillator as supplied by the HB and to be prepared to assist the clinician at the scene of a medical emergency or other intervention.

Collect the correct drug boxes from the designated secure storage area at the start of each shift, to monitor the use of drugs by the duty clinician and to return the boxes and correctly filled in stock cards at the end of each shift.

The OOH Operative will need to be familiar with the Adastra clinical system (training provided) in order to support patient flow and administration of the shift in support of the clinicians and the shift organisers.

Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 11,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services for around 384,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:
**Four main hospitals**: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest;
**Seven community hospitals**: Amman Valley and Llandovery in Carmarthenshire; Tregaron, Aberaeron and Cardigan in Ceredigion; and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire;
48 general practices (five of which are managed practices), 47 dental practices (including three orthodontic), 99 community pharmacies, 44 general ophthalmic practices (43 providing Eye Health Examination Wales and 34 low vision services) and 17 domiciliary only providers and 11 health centres;
Numerous locations providing mental health and learning disabilities services;
Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.

Liaise with Shift Organisers, as well as with other drivers, clinicians and receptionists at remote sites and other Allied Professionals (ie District Nurses, Nurse Practitioners, Paramedic Practitioners) to ensure the safe passage of patient information, both technologically, on paper and verbally to ensure that all patients receive appropriate care by the correct professional at the appropriate time.

Deal with patients and members of the public in a confident and courteous manner. For reception duties, to welcome patients and direct them to the waiting area, answering any queries they may have. Occasionally to deal in person with distressed or inarticulate patients or family members in their homes or at the treatment centre.

You will be able to find a full job description and person specification attached within the supporting documents.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these mínimal desirable requirements during the course of your employment with us.

Interviews will be held on 10/05/23


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