Customer Service Advisor
2 weeks ago
We’re growing fast and looking for a proactive, customer focussed individuals, who thrives in a fast-paced environment and is keen to develop their skills in a growing customer service team. Good people are key to our business and we also try to give our employees opportunities for progression where and when possible.
Key responsibilities:
- To be the first point of contact for our clients, providing excellent customer service in-line with client requirements and internal KPIs
- Responding to calls and web-based enquiries in a timely manner and within client service level agreements, resolving these at the first point of contact wherever possible and recognising when to seek further advice and escalation to the client.
- Communicating with the head office of relevant clients (located around Europe) to escalate and resolve customer queries
- Assist in the on-boarding of new clients
- Assist in the training of new personnel
- Maintaining and updating of all relevant sources of client information including company manuals etc.
We offer a friendly professional team-work environment, international colleagues and truly great opportunities for development.
If our industry and company interest you, we would like to hear from you.
**Job Types**: Full-time, Permanent
Pay: £23,795.20-£25,043.20 per year
**Benefits**:
- Casual dress
- Company events
- Health & wellbeing programme
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: In person
Application deadline: 31/05/2024
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