Head of Customer Onboarding

2 months ago

London, United Kingdom The Recruitment Co Full time

The Recruitment Co are currently representing a leading HR consultancy based outside of London.

**Who will you be?**
- Prince 2 qualification
- Experience managing projects and governance oversight including organisational change and system implementations (desirable)
- HR background in policy and process management, and business change (desirable)
- Able to demonstrate experience working directly with clients (desirable)

**What will you be doing?**
- Oversee all client onboarding and change projects, ensuring delivery on time and within budget.
- Ensure appropriate governance and reporting frameworks are developed and embedded.
- Utilise knowledge and expertise to advise clients (pre and post-sale) on best practice, maximising the opportunity to successfully deliver on client's objectives and value proposition
- Develop effective plans to deliver efficient use of resource across all projects and new services/clients
- Continuous review of the onboarding function relevant to area of expertise to achieve business growth objectives
- Oversee the development of client facing training programmes for products and services to maximise efficiency in on-line learning
- Develop processes to deliver efficient, cost-effective onboarding solutions
- Control client change requests and ensure they are delivered in the most efficient way
- Support operational managers through a handover of new services into business as usual

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.

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