Mobile Funeral Service Arranger

2 weeks ago

Belfast, United Kingdom Dignity Funerals Full time

**Funeral Service Arranger**

Full-time / Permanent
Ravenhill Funeral Directors - Belfast BT6
£22,841.61 per annum + Company Benefits

38.33 hours per week Monday - Friday 8:30am - 4:30pm
Accruing 22 - 25 days holiday + bank holidays | Sick pay eligibility after 12-month qualifying period | Life Assurance 2 x salary

At Dignity, we are proud to work in a unique industry. We succeed by helping people through difficult times with compassion, respect, openness and care.

Do you want to join one of the UK's biggest Funeral Directors - we have a fantastic opportunity at our Belfast Funeral Home.

We offer a range of challenging and rewarding roles for caring individuals across the funeral profession and we continually invest in our staff, premises and vehicles so that we can ensure clients and their loved ones receive the highest standard of care. Every day, we want to exceed our customers’ expectations, and we aim to do this by persistently delivering excellent client service through the continued dedication of our people.

About our Belfast funeral home:
At Ravenhill Funeral Directors, we are here to help make things a little bit easier for you and your family during this difficult time. We have been supporting families in Belfast for many years, easing the stress of planning a funeral by doing everything we can to help. Having worked with different generations of the many families that make up our community, we understand how tough things can be, and we want you to know that we are here for you.

Our funeral home was purpose built in the 1960s, and is based in Ravenhill. This means we are easily accessible from Ravenhill, Ormeau, Woodstock and the surrounding areas. We will be able to help you no matter where you are.

Alongside a highly collaborative, supportive team, we will give you the room to stretch and develop within the industry. With both training and learning opportunities, our dedicated Learning and Development team and management team will ensure that you are delivered full training to confidently perform this role and will also promote your progression. Alongside this, Dignity Plc really believes in our people, so you will also have access to a wide range of Mental and Financial Well-being tools, access to financial support and a broad range of benefits

**What Will I Be Doing As A Funeral Service Arranger?**

As a Funeral Service Arranger, you will be one of the very first points of contact for our families. You are going to be the coordinator that supports our families, arranges the funerals and works alongside our teams to ensure that the funerals are delivered at the highest standard, whilst also meeting the personable requests of the families.

**Other duties will include**:

- Create a welcoming, safe and caring atmosphere
- Arrange funerals according to Company guidelines ensuring that the full range of services and products are offered, thereby addressing the needs of the client
- Maintain excellent service to client’s who telephone or call the branch
- Be available for clients to visit the deceased during office hours and out of hours by arrangement to company standards and guidelines

**What Do I Need?**
- A Full UK Driving Licence.
- Previous experience within a Customer Service or Administrative position.
- Proactive approach and ability to communicate effectively with a wide range of people.
- Comfortable coming into contact with the deceased through the Chapel of Rest visits.
- Presentable at all times, acting with professional conduct and showing empathy.
- Excellent attention to detail is essential.
- A passion for customer service.

**Advantageous**:

- Previous experience in the industry, though this is not required, as full training will be provided.

**What are the next steps?**

Be one of the first to receive details on all our latest vacancies and register your preferences for job alerts here

**Equality, Diversity and Inclusion Statement**

Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.

We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and take decisive, informed and bold action to promote inclusion and belonging.

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