Investigation Officer

4 weeks ago

Bridgend, United Kingdom Public Services Ombudsman for Wales Full time

Swyddog Ymchwiliadau

Math o Gontract: Parhaol ac Amser Llawn

Oriau Gwaith: 37 awr yr wythnos

Cyflog: £37,338 - £48,474 y flwyddyn

Lleoliad: Gweithio hybrid neu o bell

Math o Swyddogaeth: Ymchwiliadau

A ydych chi’n teimlo’n angerddol am wasanaethau cyhoeddus yng Nghymru a sicrhau, pan fydd gwasanaethau’n methu, y gellir troi at rywun am gymorth drwy system gwyno annibynnol? Oes gennych chi brofiad o ymchwiliadau i gwynion cymhleth neu ymchwiliadau safonau moesegol a/neu reoleiddiol?

Mae’r Ombwdsmon Gwasanaethau Cyhoeddus yn dymuno recriwtio Swyddogion Ymchwilio yn ymchwilio i gwynion oddi wrth aelodau’r cyhoedd am driniaeth annheg neu wasanaeth gwael oherwydd diffyg o ryw fath ar ran cyrff cyhoeddus datganoledig yng Nghymru. Bydd yr Ombwdsmon hefyd yn ymchwilio i gwynion a wneir am Gynghorwyr mewn awdurdodau lleol yng Nghymru a allai, o bosib, fod wedi torri Cod Ymddygiad statudol eu cyngor.

Fel Swyddog Ymchwilio, byddwch yn canolbwyntio ar yr achosion mwyaf difrifol ac yn rheoli llwyth achosion sy’n amrywio o ran cymhlethdod, ar draws nifer o feysydd. Gan ddarparu profiad da i gwsmeriaid drwy gydol y broses, byddwch yn:

- Dadansoddi gwybodaeth fanwl er mwyn cyrraedd a deall craidd y gŵyn
- Canfod a chael tystiolaeth yn brydlon
- Gwneud penderfyniadau ar sail tystiolaeth, a chyflwyno’r penderfyniadau hyn mewn adroddiadau ysgrifenedig grymus
- Ymgysylltu’n effeithiol â’r achwynydd drwy gydol yr ymchwiliad
- Datrys achosion drwy ymgysylltu’n adeiladol

Mae disgrifiad swydd llawn a gwybodaeth ychwanegol ar ein gwefan.

**Am beth rydyn ni’n chwilio?**
- Profiad sylweddol, ymarferol a chymharol o gynnal ymchwiliadau manwl, gan arwain at ganlyniadau cymesur
- Profiad o ymchwiliadau i gwynion cymhleth neu ymchwiliadau safonau moesegol a/neu reoleiddiol
- Sgiliau cyfathrebu ysgrifenedig rhagorol gyda phrofiad sylweddol o ddrafftio dogfennau cymhleth sy’n cyfleu dadansoddiad manwl mewn ffordd syml
- Sgiliau cyfathrebu rhagorol ar lafar a’r gallu i gwrdd â rhanddeiliaid wyneb yn wyneb, o bell neu dros y ffôn
- Sgiliau rheoli achosion effeithiol a’r gallu i flaenoriaethu gofynion sy’n cystadlu â’i gilydd
- Gallu diamheuol i weithio'n dda yn annibynnol ac fel aelod o dîm

I wneud cais am y rôl hon, bydd angen i chi ddangos tystiolaeth o’ch profiad a’ch arbenigedd wrth gynnal ymchwiliadau cymhleth mewn gwasanaethau proffesiynol/y sector cyhoeddus neu ymchwiliadau safonau rheoleiddiol a/neu foesegol. Byddai'r gallu i gyfathrebu drwy gyfrwng y Gymraeg yn ddymunol ar gyfer y swydd hon..

**Beth yw’r manteision i chi?**
- Cyfle i wneud gwahaniaeth go iawn, gan ddarparu cyfiawnder ac arwain at welliannau
- Amrywiaeth o waith achos - does dim un achos yr un fath
- Cyflog cystadleuol a lwfans gwyliau blynyddol hael o 32 diwrnod.
- Mae’r manteision eraill yn cynnwys: Pensiwn y Gwasanaeth Sifil, Cynllun Oriau Hyblyg, Aelodaeth o Gampfa, Cynllun Arian Iechyd a Chynlluniau Prynu Rhatach.
- Cwnsela allanol a chymorth iechyd galwedigaethol am ddim.

**I wneud cais**

Bydd yr ymatebion a roddwch yn y ffurflen gais yn cael eu defnyddio i lunio’r rhestr fer ar gyfer y rôl.

**Mae’r Ombwdsmon Gwasanaethau Cyhoeddus yn Gyflogwr Cyfle Cyfartal.**

**Mae amrywiaeth a chynhwysiant yn ganolog i bopeth a wnawn. Rydym wedi ymrwymo’n weithredol i hyrwyddo a chymryd rhan mewn arferion da yn y ffordd rydym yn denu, yn recriwtio ac yn cadw staff.**

**Rydym yn annog pawb i ddod â nhw eu hunain yn llwyr i’r gwaith oherwydd ein bod yn gwerthfawrogi’r gwerth y mae gweithlu gwirioneddol amrywiol yn ei roi i sefydliad. Rydym yn dathlu gwahaniaeth, gan gydnabod y manteision a ddaw yn sgil hyn i’n diwylliant cynhwysol, gan gynnwys oed, anabledd, hunaniaeth o ran rhywedd a mynegiant, crefydd, hil, rhyw, cyfeiriadedd rhywiol a chefndir economaidd-gymdeithasol.**

Job: Investigation Officer

Contract Type: Permanent and Full Time

Working Hours: 37 hours per week

**Salary**: £37,338 - £48,474 p.a.

Location: Hybrid or remote working

Function Type: Investigations

Are you passionate about public services in Wales and ensuring that where services fall short, there is recourse through an independent complaints system? Do you have experience of complex complaint or regulatory and/or ethical standards investigations?

The Public Services Ombudsman is looking to recruit Investigation Officers, to investigate complaints from members of the public about unfair treatment or poor service through some failure on the part of devolved public bodies in Wales. The Ombudsman also investigates complaints made about Councillors within local authorities in Wales who may have breached their council’s statutory code of conduct.

As an Investigation Officer, you will focus on the most serious cases and manage a caseload of varying complexity, across a multitude of areas. Delivering a good customer experience throughout the process, you will:

- Analyse detailed information to get to and understand the h

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