Call Centre Agent

2 months ago


Leeds, United Kingdom Communication and solution partners Full time

**Responsibilities**:

- Answer incoming calls and respond to customer inquiries.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Collaborate with team members and supervisors to improve overall call centre performance.
- Follow communication procedures, guidelines, and policies.
- Keep records of customer interactions, process customer accounts, and file documents.
- Identify and assess customers' needs to achieve satisfaction.
- Take the extra mile to engage customers.

**Salary**: £22,721.00-£25,083.00 per year

**Benefits**:

- Company events

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to Commute:

- Leeds (preferred)

Work Location: In person

Application deadline: 08/09/2023


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