Admin Assistant

2 months ago

Norwich, United Kingdom Equal Lives Full time

**Purpose of the role**:
To support the Business Support and Advocacy team and manager by providing administrative support, as required:

- Provide widespread support to the Business Support Manager and Business Support team in their roles
- Support the success of the Shopmobility service by working with the Senior Shopmobility Officer to manage bookings, recording keeping and arranging maintenance of equipment and the site
- Work effectively and proactively as a part of the Business Support Team
- Provide administrative support to the Senior Volunteer Co-ordinator, such as organising DBS checks and upkeeping resources
- Support the Advocacy Manager to manage and process referrals into Equal Lives’ Community Advocacy Service

Everyone who works within Equal Lives needs to have a good understanding of working with vulnerable people. This role will require a DBS (Disclosure & Barring Service) check and training will be given regarding any current regulatory requirements.

**Principal tasks**

**Service Delivery**:

- Provide administrative support to the Business Support Manager; this would relate to Governance, facilities management and record keeping
- Be based at our Shopmobility site within Chantry Place, once a week to greet customers and support them to borrow and use the equipment
- Responding to queries from teams and managers around facilities management and liaising with our property owners to resolve issues
- Escalating concerns to the Business manager, when required. To log these issues and the resolution as they arise.
- To support the Business Support team with administrative tasks such as handling correspondence, message taking, phone calls, writing minutes, updating systems and records etc
- To check the centralised inboxes, ensuring they are organised, queries are responded to and appropriate messages are passed on
- To provide support to the Senior Volunteer Co-ordinator, as required, including undertaking administrative tasks related to volunteers, volunteer recruitment and training
- Liaise and support with queries from Trustees, including support with the arrangement of board meetings and the AGM
- Dealing with queries from staff (including volunteers) to provide support around equipment management such as mobiles and laptops - where appropriate refer to the Business Support Manager
- Any other task as directed by the Business Support Manager
- Monitor incoming referrals to the Community Advocacy team and log these referrals on our database, Charity Log
- Communicate with referrers and clients in regards to the referrals process, as required

**Culture and Organisation**:

- Work closely with colleagues within the team and across the organisation to ensure that our service and activities are fully integrated, and that our information resources remain up-to-date and relevant
- Actively develop and maintain positive working relationships with colleagues in the wider organisation, and promote a shared sense of responsibility and purpose
- Contribute to Equal Lives’ strategic direction and development of policies and procedures, and engage with this as required
- Ensure that all activities undertaken promote the equality, dignity and human rights of disabled people as defined through the social model of disability

**General Tasks**:

- Work within Equal Lives’ policies and procedures
- Work to ensure that Equal Lives’ services are of the highest possible standards
- Undertake role in a way that is empowering to service users and is guided by independent living philosophy and the social model of disability
- Provide cover for colleagues and undertake other appropriate duties, as required
- To represent and promote the work of Equal Lives across both relevant professional networks and in a leadership capacity as required.
- The post-holder may be required to undertake any other duties that fall within the nature of the role and responsibilities of the post as detailed above.

**Person Specification**:
Have an understanding or lived experience of disabling barriers and/or the Social Model of Disability - **Medium importance**

Commitment to equality of opportunity and empowerment of disabled people - **High importance**

The ability to work in a fast paced environment with a can do approach to work - **High importance**

The ability to communicate effectively both verbally and in writing with a wide range of people and to maintain a friendly and professional manner - **High importance**

Evidence of excellent organisational skills and attention to detail - **High importance**

The ability to work with mínimal supervision; prioritising workload, using own initiatives to solve problems and recognising when to ask for advice - **High importance**

Experience of working with IT, including Office 365 - Word, Excel and Teams - **High importance**

Personal experience of disability - **Medium importance**

Substantive proven ability to provide excellent customer service - **High importance**

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