UX Research Lead

3 weeks ago

London, United Kingdom bp Full time

**Job Profile Summary**
- Responsible for delivering business analysis and consulting activities for the defined specialism using advanced technical capabilities, building and maintaining effective working relationships with a range of stakeholders, ensuring relevant standards are defined and maintained, and managing process and system improvements to deliver business value. Specialisms: Business Analysis; Data Management and Data Science; Digital Innovation.

**Job Advert**

Job Profile Summary

At bp, we are striving to meet the growing global demand for safe, sustainable, and affordable energy. A career in digital design is an opportunity to grow and deliver innovation at pace while shaping the future of bp.

Our bphxd (Human Experience Design) team is passionate about designing for a digital and sustainable future and putting humans at the heart of everything we do. As part of the team, you will be transforming bp to a more efficient business that makes the best possible use of all its resources in pursuit of our net zero ambition. You will also help to develop new businesses, products, and services, delivering progressive projects and growing your talent in all kinds of new and exciting ways within the digital heart of bp.

Job Advert

The UX Research Lead is a key member of the Design discipline. You will promote UX research standards and support the team in developing and maintaining them, as the foundation for insight-driven decision making. Your role will be ‘hands on’ as an Individual Contributor who is performing research activities within a Discovery Squad. You are someone who is passionate about building outstanding experiences and who thinks deeply about people, and the experiences we create, making them better for humans, our business, and the planet. You are leader that cares about developing junior UX Researchers, whilst actively inputting into our discipline to continually improve the quality of our design practice.

Your Accountabilities
- Part of a multi-disciplinary discovery squad, you will be working to uncover opportunities for product development, identifying, quantifying the value and validating potential solutions with customers
- You will need to employ a wide variety of qualitative and quantitative research methods, working with Product Design and Product Management to validate concepts quickly
- Own and lead all research activities for the squad, ensuring that the appropriate processes, principles and resources are engaged to generate quality outcomes for customers and the business
- Ensure that your team and stakeholders are appropriately supported to make insight-based product decisions
- Mentor, manage and guide UX researchers within the organisation to assure and improve research practice

About you

Experience working as a UX Researcher with an in-house design team or at a design/research agency. You should have a portfolio that highlights your approach to research. Other skills:

- Be a natural leader in your field, an experienced practitioner, and a skilled team lead, in tune with industry trends and developments
- Have excellent knowledge of planning and executing appropriate qualitative and quantitative research methods, operating within design thinking and Agile delivery ways-of-working
- Have excellent communication, presentation and interpersonal skills; able to frame complex concepts simply, clearly and persuasively and adapt for different audiences and org levels
- Create evidence-led narratives that bring to life the experience of customers and colleagues, enabling partners to better understand, empathize and engage with their needs and mindsets
- Develop and cultivate strong relationships within a diverse partner community, manage their expectations and consider multiple perspectives which feed into the definition of solutions
- Be able to manage external supplier relationships and services, which may include, consulting, tooling and other services
- Working closely with designers in product, service, content, design engineering and DesignOps specialisms, and with customer insight and product roles
- A degree in psychology, cognitive science, human factors, computer science, product/interaction design, human computer interaction or related disciplines, or equivalent professional experience

**Entity**
- Innovation & Engineering

**Job Family Group**
- IT&S Group

**Relocation available**
- No

**Travel required**
- No

**Country**
- United Kingdom

**About BP**

**INNOVATION & ENGINEERING**

Join us in creating, growing, and delivering innovation at pace, enabling us to thrive while transitioning to a net zero ‎world. All without compromising our operational risk management.
- Working with us, you can do this by:
- deploying our integrated capability and standards in service of our net zero and ‎safety ambitions
- driving our digital transformation and pioneering new business models
- collaborating to deliver competitive customer-focused energy solutions

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