Reservations Agent

The Normandy Hotel is seeking a Reservations Agentwho will be responsible for various duties in our busy Sales office. We are seeking a highly organised, ambitious and hard-working individual with flair and personality to match.

**Responsibilities for Reservations Agent;**
- Supporting both the Sales and Office Managers in all aspects of Sales Office functions
- TRIBUTES- Taking bookings, sending confirmations, maintaining and updating the online booking system Ticket Tailor with Reslynx (Guestline PMS System) in the absence of the Entertainments Manager
- Ensuring sales and revenue opportunities are maximized in line with budgeted targets, whilst exceeding customer expectations.

**Experience**:

- Previous Hotel experience and knowledge of PMS systems, in a Reservation Agent or Reception environment is desirable
- Genuine passion for the hospitality industry and for delivering exceptional customer service
- Experience of working with guests / customers in a high paced environment
- Confident computer user
- Great communication skills
- Enthusiastic, self-motivated, proactive, resourceful with excellent attention to detail
- Demonstrate excellent presentation, negotiation and communication skills with the customers and other hotel departments
- Team worker
- Ability to work under pressure in a fast pace environment

**Salary**: £23,000.00 per year

**Benefits**:

- Canteen
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Work Location: In person

Reference ID: Res Agt