Channel Support Executive

**Job description**

Consenna provides consulting, training, software development and customer service solutions to major global businesses. We specialise in the IT channel and act across varied base of vendor customers and geographies and we are growing fast

In an exciting role joining an existing team, we are looking for an enthusiastic Channel Support Executive to help us deliver Programmes to Partners through active engagement. You will be an integral part of the deployment of Consenna programmes and our ability to go above and beyond for our customers.

**Job Purpose**:Support Sales, Campaigns and End User customer services. Dedicated to Consenna programmes and campaigns that are live with big technology clients. Ensuring success through strong communication and engagement with Resellers, Distribution partners and End Users.

**Key Accountabilities**
- Maximising reseller engagement and satisfaction with Consenna programmes
- Take incoming channel partner and end users calls.
- Make outbound channel partner calls to support programmes and onboard partners.
- Activating and promoting Consenna promotions and programmes via outbound calling to IT resellers / vendors in line with agreed targets
- Answers questions about programmes/product specifications and terms & conditions.
- Ensuring that vendors/resellers receive marketing collateral in line with marketing plan
- Accurately and efficiently manage partner and customer information for training, onboarding and quality purposes.
- Explain products and provide training for Partner Sales teams in webinar and adhoc environments
- Assist Channel Team as needed to cover sales opportunity support, end user customer services and channel manager tasks when required
- Provide the very best in customer service directing to solutions and meeting our