In Store Operations Specialist

2 months ago

Liverpool, United Kingdom Victoria's Secret Full time

**The Operations Specialist supports senior store leaders in driving & executing store operations that enables and drives sales growth. They support in leading & driving front & back of house operational functions; H&S, Delivery & Merchandise Flow, Loss Prevention, Maintenance & Cash Handling. They are responsible for developing plans/training associates to support & execute operational activities consistently.**

**Generalist/Non-Generalist**:
**Store volume will dictate if your role is more generalist or non-generalist therefore more specialised in certain operations of the store.**

**Key responsibilities**

**-Supports, executed & trains associates on all H&S initiatives including but not limited to; Training, Risk Assessments, Floor walks & Checks**

**-Leads delivery teams ensuring product availability is flawless and delivered in a timely manner**

**-Actively participates & leads stock activities such as PSS, Markdowns, Stockfile Adjustments, Stocktakes & Parcels are delivered to a high standard & are consistent**

**-Supports store SLT with all cash handling activities such as Expenses, Overs & Unders are maintained and investigated in a timely manner**

**-Supports & trains associates on Loss Prevention initiatives ensuring there is strong understanding of factors to shrink at all levels**

**-Supports with logging & follow up any maintenance work that is needed to ensure the store is kept to a high standard**

**-Supports senior leaders to ensure the store is audit compliant at all times through participating in Mastercheck & Check mate inspections**

**-Supports overall store by demonstrating & training all brand and store initiatives**

**Qualifications/Preferences**

**-Exhibits an authentic desire to exceed the customer’s expectations -Proven ability to meet or exceed goals preferred**

**-Demonstrates a sense of urgency**

**-Has a healthy, competitive spirit, while maintaining a team focus -Is resilient and bounces back quickly from setbacks**

**-Pursues opportunities to take on more responsibility**

**-Seeks out coaching from leaders and peers to improve productivity; leads own learning**

**-Demonstrates ability to improve customer satisfaction and drive customer loyalty**

**-Demonstrates excellent store operational skills**

**-Schedule flexibility that includes evenings, weekends, holidays, and non-business hours**

**Key behaviours/Approach**

**-Ability to communicate effectively; both verbal and written**

**-Ability to form an effective and positive working relationships with other team members**

**-Ability to work in a team environment to achieve goals**

**-Have a genuine passion for retail**

**-Demonstrate genuine desire to provide excellent customer service -Ability to multitask with attention to detail**

**-Enthusiastic and positive attitude to work**

**-Strive towards our best place to work ethos**

Schedule:

- 8 hour shift

Work Location: One location

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