Product Support Specialist

5 days ago

Oxfordshire, United Kingdom Glen Callum Associates Full time

Job Ref:
3912RC

**Location**:
Oxford

Location Category:
South Midlands Home Counties Central UK

Job Category:
Admin / IT Jobs Automotive and Industrial Jobs Engineering / Manufacturing jobs OEM, OE & Aftermarket Jobs Operations / Supply Jobs Product Management / Technical Jobs

**Salary**:
Salary Up to £35,000 basic DOE + bonus (7.5% performance related) + pension + private medical insurance + onsite parking + hybrid working

**Product Support Specialist (Job Offer Pending)**

We have a super role with a global **automotive aftermarket manufacturer **who are looking for a **Product Support Specialist / Customer Service Executive **to join their team.

As the first point of contact for customers and wholesalers you must be **highly professional** and want to help, advise, and take ownership of customer / client requirements. You will be the type of person who can take an initial enquiry and manage it through to its completion.

The company has a portfolio of prestigious repeat customers so it is important you are confidant in your ability to offer product support and build and maintain long term customer relationships.

You will be joining a very well established and successful company and will be welcomed into an enthusiastic team that will help you settle in and support your role development.

**Salary Up to £35,000 basic DOE + bonus (7.5% performance related) + pension + private medical insurance + onsite parking + hybrid working will be available in the future but not immediately.**

**location: Oxfordshire - Commutable from Banbury, Oxford, Northampton, Daventry, Southam, Brackley, Wellesbourne, Towcester, Rugby, Coventry, Kenilworth, Warwick, Stratford Upon Avon**

**Role / Person**:

- Co-ordination of customer enquiries from initial call through to completion, ensuring that they are kept fully informed at all stages of the problem-solving phase.
- Preparing product for delivery.
- Manage loan equipment and auditing on a regular basis.
- Manage customer expectation on time frames for device repairs.
- To liaise with customers to offer first level support keeping them fully informed at all stages of progress.
- Communicate and work with other departments across the business.
- Provide information and support to the external sales team.
- Genuine enthusiasm and commitment to provide exceptional customer service and product service.
- Ideally have excellent technical problem-solving skills.
- The ability to build close working relationships with all internal departments to improve products, service, and reduce costs.
- Must have excellent communication skills, both verbal and written.
- Be fully computer literate to include MS Office (Excel, Word & Outlook).
- A working knowledge of SAP and CRM systems is desirable.

Job Ref: 3912RC **Product Support Specialist** / **Customer Service Executive** - Automotive Aftermarket

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