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First Response Claims Handler

3 months ago

Uxbridge, United Kingdom GerrardWhite Full time

**Customer Claims Agent - Motor Industry**

**(First Response Claims Handler)**

**Middlesex, Uxbridge - Hybrid Working Available**

**Monday - Friday shifted between 8am-6:30pm**

**Salary: £20,000 - £24,000, plus on average £4,200 PA in commission**

**The Company**

My client is a leading and expanding motor insurance group who are renowned for their staff reward and recognition and are in The Times Top 100 Companies to work for.

This exciting opportunity to work for a dynamic, fast moving company within the credit hire industry who pride themselves not only on brilliant service to their customers but also maintaining an enviable place to work. The company have been established forover 27 years and are currently going through a period of significant growth and as a result of this are looking to recruit for a first response claims handler to join the team.

**Key Responsibilities**:

- Make initial contact with new customers in order to assess their claim and provide them with a hire vehicle in a timely manner
- Reviewing circumstances of road traffic incidents
- Investigating severity of a customer's vehicle damages
- Making commercial decisions for the benefit of the business
- Liaising with various parties to assist with investigations
- Acknowledging and highlighting issues with cases
- Providing an empathetic service to clients who have been involved in road traffic incidents
- Identifying key requirements for replacement vehicles
- Ensuring the business and the customer are kept safe from fraudulent activity
- To make sure in-house processes are adhered to

**Key Skills and Knowledge**:

- Excellent telephone manner
- Good communication skills (both verbal and written)
- Good sales, negotiation and persuasion skills
- Can focus effectively during busy periods
- Have the ability to make fast, informed decisions
- Excellent organisational and prioritisation skills with a strong attention to detail
- Has an interest in further developing skills and experience
- Maintaining good levels of communication
- A high level of customer service and the ability to empathise with clients following an accident.
- Friendly bubbly individuals who value teamwork
- Good Word/Outlook knowledge

This role would suit someone who is bubbly, friendly and who has a great passion for customer service. The role calls for someone who is eager to learn, dedicated and ideally someone who drives/is knowledgeable about cars as this will be a key part of therole.

**Hours**

0800-1630, 0930-1800, 1000-1830 Mon - Friday

One in three Saturdays 0900 - 1500

**What benefits are there?**

We offer 30 days holiday (inc Bank Holidays) with the ability to buy and sell more days. We have a 5% contributary pension scheme, health and wellbeing support, life assurance which is 4x annual salary, and a whole online portal full of individual benefitsincluding retail discounts, memberships, discounted restaurants, cinema tickets and much more.