Onboarding Advisor

2 weeks ago

Durham, United Kingdom Wave Utilities Full time

**Onboarding Advisor (37 hours per week, Permanent)**

**Location: Hybrid working with Priory House, Durham as a base**

**Salary: £22,213 - £27,766**

**Job Level: D**

**Line Manager: Billing Team Leader (Consolidated and Onboarding)
Wave is a leading national business water retailer helping over 300,000 customers across the UK to benefit from the non-household water market. We’re dedicated to helping businesses lower water use, be more water efficient and reduce costs - all which helped us earn **Water Retailer of the Year 2021**. Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do, making a positive difference to the environment and society.

We’re committed to a happy, healthy place to work, and have a working environment which supports continuous learning and development, one where people can really flourish. Wave is built on its people and we’re looking for enthusiastic people to join our dedicated Metering & Billing team and be part of our continued success.

We have a permanent opportunity as an **Onboarding Advisor** to join our existing team who are responsible for coordinating the join experience for new customers.

Dedicated to providing a high level of service and a best in sector join experience for all customers types, from our small to medium sized business customers through to large national industrial customers.

As an Onboarding Advisor, you will play an essential role in delivering a seamless onboarding experience and ensuring customers are set up for success throughout their time with Wave. You will ensure customers are processed through their transfer in a timely manner and in line with industry regulations.

**You will be able to:
- Develop and maintain a close working relationship with Business Development Managers and the Sales team to ensure the co-ordinated delivery of best in sector customer service.
- Co-ordinate the transfer of new customers in alignment with internal business processes and industry regulation
- Understand the industry standard process for transfers and be accountable for checkpoint throughout the journey
- Develop effective working relationships with the Billing, Systems, SME and Metering teams to ensure the onboarding journey is seamless
- Contribute to continual improvement of the onboarding process
- Ensure customers are informed on the status of their transfers and we provide accurate and regular reporting on this

**You will be:
- A proactive team member, able to work on own initiative with a ‘can do’ attitude
- Able to take ownership of a process end to end
- Highly organised
- Able to adapt to change and provide new ideas
- An excellent communicator - written as well as verbal
- Able to manage a demanding and conflicting workload
- A strong team player
- Excellent in time management

**Wave is committed to making a positive difference to the environment and society in which it operates. If you are passionate about providing excellent service and are excited to join a dynamic growing business which cares about its people, we would love to hear from you.
**We offer a competitive salary and extensive benefits package which includes**:

- 24 days holiday, rising to 26 days (plus bank holidays) we’ll also give you a day off for your birthday and a half day for both Christmas Eve and New Year’s Eve
- Opportunities to purchase holiday
- Flexible working
- 1 day of paid volunteering leave per year
- Bonus potential
- Excellent DC pension scheme. We will double match your contribution, up to a maximum of 5% employee contribution and 10% from Wave
- Family friendly working including company enhanced maternity pay (CEMP)
- Healthcare cash back scheme
- Personal accident insurance
- Life assurance
- Income protection scheme
- Cycle to work scheme
- Perkbox membership with a vast range of perks, high street savings (fashion retailers, supermarkets and restaurants), discounted cinema tickets, travel and holiday discounts and online fitness classes

**Closing date: 4pm on 10 February**

**Interviews are planned from 24 February**
- Recruitment agencies: whilst we appreciate your support, we are not looking to utilise your services at this time, many thanks_

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