Call Handler, Liverpool
2 months ago
FULL TIME: 37 hours/5 days per week, Mon - Fri: 11H00 - 19H00
The role will be hybrid following training, 40% office attendance expected. Full time staff are 2 days in the office and Part time staff do one weekend day in the office and one Wednesday a month in the office.
Adecco are looking for temporary administrators to work in Liverpool in a hybrid capacity. To be successful you will have a keen eye for detail, good customer service, the ability to multitask, be organized and able to work well under pressure as well as enjoy communicating with a wide range of people.
**Key Responsibilities**:
- Advise customers appropriately to ensure first time resolution, Routing cases appropriately based on the information received
- Accurately enter all necessary information onto internal IT systems so that customer contact is recorded
- Build effective working relationships with key internal and external stakeholders
- Provide support to new colleagues, who will be permanent members of the CRC team, including coaching and floor walking support where appropriate
**Essential criteria**:
- Excellent written and oral communication skills
- Strong IT and admin experience and skills
**Security Clearance**:Due to the sensitive nature of the work, we will need to apply, on your behalf, for security clearance and you will need to meet very specific requirements.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
To speak to a recruitment expert please contact Eva Blazey
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