Customer Service Representative

4 weeks ago


Omagh, United Kingdom Hamilton Robson Limited Full time

**About us**

Job Overview:
We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a vital role in ensuring customer satisfaction and maintaining positive relationships with our valued customers.

**Responsibilities**:

- Provide accurate information about products, services, and company policies
- Assist customers with order placement, tracking, and returns
- Resolve customer complaints or issues with patience and empathy
- Maintain customer records by updating account information and interactions
- Collaborate with other departments to ensure prompt resolution of customer tickets raised.
- Perform data entry via out internal IT Helpdesk and maintain accurate records of customer interactions.
- Produce monthly reports for each client and submit to senior management for review prior to issuing.

**Experience**:

- Previous experience in customer service or a related field is preferred. Audio-Visual Experience is not a requirement.
- Excellent verbal and written communication skills in English
- Bilingual or multilingual abilities are a plus
- Strong phone etiquette and active listening skills
- Ability to analyze customer needs and provide appropriate solutions
- Ability to work well under pressure in a fast-paced environment

**Salary**: £20,000.00-£35,000.00 per year

**Benefits**:

- Company events
- Company pension
- Health & wellbeing programme
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Tips

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 2 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Expected start date: 01/05/2024



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