Housing Support Officer

1 month ago

Slough, United Kingdom YMCA St Pauls Group Full time

**Housing and Support Officer**

**Responsible to**: Housing and Support Manager

**Responsible for**: No direct reports

**Hours of Work**: 40 hours on a shift rota including weekends - plus 1 hour paid lunch break per day

**Work Location**: YMCA Slough, although may be required to work at any YMCA location

**Organisation Context**

YMCA St Paul’s Group (SPG) is the largest YMCA in Europe and a leading provider of supported housing in London and beyond, providing a safe place to stay to about 1,200 young and vulnerable people each night.
- We provide housing and support to those in need of a place to call home and support them with services that empower them to build a positive future.
- We support children, young people, and families to be safe, healthy, connected, and confident.
- We bring people together by encouraging them to be healthy, physically, and mentally.
- We help nurture an environment where people of all faiths and none can understand and express the love of God.
- We empower our residents, staff and users by providing them with excellent service and welcoming properties where they can thrive.
- We enable the Charity to respond to the future with an equipped and empowered workforce that is flexible and agile.
- The vision of YMCA St Paul’s group is to empower young people by providing the resources and support so they can thrive.  We wish to create inclusive, active and healthy communities where everyone can flourish.

Our approach is informed by our Christian faith and we work with fellow community collaborators to see this vision realised. Our core values underpin the way that we deliver our work, and our aim is to create an inclusive culture where our staff, residents and customers feel a sense of belonging and can be their authentic selves.

**Job Purpose**
- To provide housing management and housing related support to a caseload of residents
- To be responsible for the monitoring of all rent accounts ensuring that both personal and housing benefit elements are paid regularly - taking early intervention and prevention action to minimise rent arrears, only taking enforcement action when necessary
- Work collaboratively with other departments - in particular, Facilities and Property Management and other community operations teams (Health and Wellbeing, and Children Youth and Families) to deliver the best service for our residents
- To ensure that residents receive services relevant to their needs, arising from their Outcome Star assessment action plans
- To be responsible for ensuring that the Inform is maintained accurately times for all residents with whom you have contact
- To support residents to engage and participate in Progression activities
- To work proactively with residents to high-quality and affordable move-on accommodation
- Maximise resident’s uptake in Progression opportunities by working alongside the Progression Coaches
- Maximising housing occupancy and minimising voids by taking proactive action
- Ensure that residents comply with Tenancy and License conditions, and taking action to deal with any anti-social behaviour as instructed by the Housing and Support Manager

**Duties and Responsibilities**

**Housing Management**
- Be responsible for the intake of residents, undertaking all required paperwork and ensuring that the licence agreement and all relevant policies and procedures fully and clearly explained
- To be responsible for the monitoring of all rent accounts ensuring that both personal and housing benefit elements are paid regularly - taking early intervention and prevention action to minimise rent arrears, only taking enforcement action when necessary
- Maximise housing occupancy and minimising voids by taking proactive action, including void inspections, and facilitating referrals, interviews and assessments
- Proactively investigate and address all cases of anti-social behaviour

**Support**
- Carry out Outcome Stars assessments and collaboratively create person-centred actions - using a Psychologically Informed approach
- Review and update assessments and actions as led by residents at appropriate intervals in accordance with policies and procedures
- Be responsible for monitoring client’s welfare, including physical and mental health, substance misuse and to intervene with appropriate strategies as needed
- Liaise, advise, and advocate with the client to external agencies
- Carry out Facilities Checks and Wellbeing Checks as required in accordance with policy and procedures
- Ensure work is delivered collaboratively with all other departments - in particular - the Property and Facilities team, and other community operations teams (Health and Wellbeing, and Children, Youth and Families)
- Ensure that Safeguarding procedures are followed, taking action to report concerns proactively in accordance with our Safeguarding Policy and Procedures
- Work in partnership with the Progression team to ensure residents maximise their engagement with Education

  • Housing Needs Officer

    2 days ago

    Slough, United Kingdom Service Care Solutions - Housing Full time

    **Job Title: Housing Needs Officer** **Type: Temp 3 months on going** **Hours: 37.5, 9am-5:30pm** **Location: Slough, SL1 2EL** **Purpose of the Role** I am representing a client based in Slough, who are looking for someone to deliver a high quality and customer focussed housing needs service, including housing advice and homelessness services. You will be...

  • Support Worker

    5 days ago

    Slough, United Kingdom Look Ahead Care Support and Housing Full time

    Support Worker We're looking for a kind, compassionate and resilient Support Worker to join our Hope House service in Slough.£24,960.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.Want to feel like you have an exciting future? You'll feel at home here.We...

  • Housing Support Administrator

    1 month ago

    Slough, United Kingdom MMP Consultancy Limited Full time

    MMP Consultancy are working with a fantastic Local Authority to recruit a Housing Administrator to work on a contract basis in Slough. As a member of the Neighbourhood Service team this post provides a generic administrative function across both Enforcement and Tenancy teams, plus a support role specific to the Neighbourhood Tenancy teams Key...

  • Housing Project Officer

    2 weeks ago

    Slough, United Kingdom Novax Recruitment Ltd Full time

    Job Title: Housing Project Officer Location: Slough Pay Rate: £20 Umbrella P/H Job Type: Full Time/Contract The Role The housing project officer will be part of the Tenancy Management & RMI Contract Management Team this post has a priority and specific project management focus supporting the Council's approach to its response to: damp and...

  • Housing Visiting Officer

    2 weeks ago

    Slough, United Kingdom Fox Morris Group Full time

    HYBRID WORKING Fox Morris are working with Slough Borough Council in relations to finding a Housing Visiting Officer to start work ASAP! **Responsibilities** - To monitor and visit temporary accommodation tenants and ensure authorised occupation, vacation and repossession on proper discharge of the Council's duties under homelessness legislation and to...

  • Housing Project Officer

    2 weeks ago

    Slough, United Kingdom Novax Recruitment Remote Work Freelance Full time

    Job Title: Housing Project OfficerLocation: Slough Pay Rate: £20 Umbrella P/HJob Type: Full Time/ContractThe RoleThe housing project officer will be part of the Tenancy Management & RMI Contract Management Team this post has a priority and specific project management focus supporting the Council's approach to its response to: damp and mould;fire safety...

  • Housing Needs Officer

    1 month ago

    Slough, United Kingdom Bridge of Hope Full time

    Attention: Housing Needs Officer Wanted in Slough! Are you passionate about making a difference in peoples lives? Do you have a strong commitment to preventing homelessness and providing vital support to those in need? If so, we have the perfect opportunity for you! We are currently seeking a dedicated Housing Needs Officer to join our team in Slough for a...

  • Housing Needs Officer

    3 days ago

    Slough, United Kingdom Ackerman Pierce Full time

    Do you have experience as a Housing Needs Officer who can give constructive housing advice and provide homelessness services? The London Borough of Slough are offering a Housing Needs Officer role to an individual who can tackle housing needs and preventhomelessness in accordance with relevant legislation, policies and procedures. Being enthusiastic,...

  • Housing Needs Officer

    1 month ago

    Slough, United Kingdom Service Care Full time

    Housing Needs Officer - Slough We are working with a LA based in Berkshire who are looking for an experienced Housing Needs officer. A minumum of 1 Years experince within Homelesness is required, The is an Interim Position to start as soon as possible. The contracts are due to run on an ongoing basis. Interested ? If so - please apply!

  • Housing Needs Officer

    4 days ago

    Slough, United Kingdom Fox Morris Group Full time

    Fox Morris are working with Slough Borough Council in relations to finding a Housing Needs Officer to start work ASAP! **Responsibilities** - Deliver a comprehensive, customer focussed and high-quality housing needs service, liaising with other sections, departments and agencies internally and externally in relation to housing or homelessness issues on...

  • Housing Needs Officer

    2 days ago

    Slough, United Kingdom Fox Morris Group Full time

    HYBRID WORKING Fox Morris are working with Slough Borough Council in relations to finding a Housing Needs Officer to start work ASAP! **Responsibilities** - Identify and provide positive, effective and often complex legal and housing advice, and information to home seekers about their rights and options, in compliance with the Landlords & Tenants Act,...

  • Housing Advice Worker

    4 days ago

    Slough, Berkshire, United Kingdom Magna Housing Limited Full time €25,576

    Location Home-based with regular travel across West Somerset and surrounding areas. This is a 37 hours per week , Temporary vacancy that will close in {x} days at {xx:xx} BST . Sheltered Housing Advisor  ~£00 per annum plus allowances.  ~ Home based with regular travel across West Somerset and surrounding areas.  ~ Fixed Term Contract – 9 Months...

  • Senior Housing Officer

    2 hours ago

    Slough, United Kingdom Fox Morris Group Full time

    HYBRID WORKING Fox Morris are working with Slough Borough Council in relations to finding a Senior Housing Officer to start work ASAP! **Responsibilities** - To provide a comprehensive housing management service within a specified geographic area to our customers and neighbourhoods dealing with breaches of tenancy/leaseholder agreements, estate...

  • Housing Needs Officer

    5 days ago

    Slough, United Kingdom Essential Employment Full time

    **Housing Needs Officer **needed in Slough £21.75 ph **PAYE - Reference: RQ751507** **This role will involve**: - Provide good quality advice to all, including, public, tenants, licensees, landlords etc, regarding their legal rights and available options related to their housing using a holistic approach. This will include analysing complex information...

  • Housing Project Officer

    7 days ago

    Slough, Berkshire, United Kingdom Novax Recruitment Ltd Full time €20

    Job Title: Housing Project Officer Job Type: Full Time/Contract The housing project officer will be part of the Tenancy Management & RMI Contract Management Team this post has a priority and specific project management focus supporting the Council's approach to its response to: fire safety consultation and liaison role in sheltered and 2 blocks of...

  • Housing Needs Officer

    1 week ago

    Slough, United Kingdom Service Care Full time

    **Job Title: Housing Needs Officer** **Type: Temp 3 months on going** **Hours: 37.5, 9am-5:30pm** **Location: Slough, SL1 2EL** **Purpose of the Role** I am representing a client based in Slough, who are looking for someone to deliver a high quality and customer focussed housing needs service, including housing advice and homelessness services. You will be...

  • Housing Options Officer

    5 days ago

    Slough, Slough, United Kingdom Ackerman Pierce Ltd Full time

    My client is seeking an experienced Housing Solutions Officer who can carry out part 7 assessments under the Housing Act 1996 and advise client accordingly. The manager offers good working conditions with a comfortable work load to ensure all aspects of work are carried out. Strong knowledge of the Housing Act 1996 and other relevant legislations.The team...

  • Sheltered Housing Advisor

    4 days ago

    Slough, Berkshire, United Kingdom Magna Housing Limited Full time €25,576

    Location Home-based with regular travel across West Somerset and surrounding areas. This is a 37 hours per week , Temporary vacancy that will close in {x} days at {xx:xx} BST . The role Sheltered Housing Advisor £25,576.00 per annum plus allowances.  Home based with regular travel across West Somerset and surrounding areas.  Fixed Term Contract – 9...

  • Housing Project Officer

    7 days ago

    Slough, Berkshire, United Kingdom Novax Recruitment Ltd Full time €20

    Job Title: Housing Project Officer Location: Slough Pay Rate: £20 Umbrella P/H Job Type: Full Time/Contract The Role The housing project officer will be part of the Tenancy Management & RMI Contract Management Team this post has a priority and specific project management focus supporting the Council's approach to its response to: damp and...

  • Housing Business Support

    4 weeks ago

    Slough, United Kingdom Service Care Full time

    Housing Business Support - Contract Available to start asap! We are currently working with a Local Authority based in Berkshire and looking for a Housing Assistant. This is a Temp Contract that is due to start asap! There may well be some scope to work from home as well. If your interested then please forward over your CV please.