Admin Ops Support Security

3 weeks ago


London, United Kingdom Mitie Full time

**MUST HOLD A VAILD SIA FRONT LINE LICENSE**

**Mainly working from home - Laptop and Phone provided**

**Operations Support M&S - 45 hrs per week**

**Reporting to the Security Operations Manager**

**Job objectives and responsibilities**
- Effectively support and assist the Ops Manager in managing the performance of a designated region, ensuring that all contracted and temporary hours are fulfilled by trained officers to the complete satisfaction of those stores/clients.
- Deputize for the Ops Manager during times of absence and take full responsibility for the operational performance of the allocated business in relation to overall targets set, ensuring compliance with key SLA's/KPI's.
- To maintain and promote the Mitie brand and reputation by providing an industry leading security provision.
- Maximize the efficiency of the deployment of officers utilizing systems and technology to deliver intelligence led services based upon risk and data analysis.
- Contribute to the success of the M&S contract through effective training and continuous on-going colleague coaching.
- Support the customer and be responsible for the timely completion of crime related reporting and any other crime related tasks/activities.

**Main duties**
- Ensure all weekly SPO hours are rostered in advance with trained M&S/Mitie colleagues
- Ensure all Store detective shifts nationally are rostered each month in conjunction with the SOC SD schedule.
- Support the Ops Manager in the completion of all MITIE retail awareness/induction and associated security training, ensuring all officers are fully conversant with all specific procedures and processes. Utilizing SMART technology evaluate and predict future risk areas and implement future controls.
- Supporting M&S and Mitie WSHS/QHSE initiatives and compliance with policy and legislation.
- The reporting and investigation of incidents and the identification of their causes. Ensure corrective actions are implemented and retain for audit purposes
- The inspection of equipment in line with the inventory and ensure maintenance agreements are applied.
- Take active steps to maintain communication; recognize achievement and develop the Mitie Community
- Ensuring all Mitie obligations relating to Officer Welfare, Health and Safety and Duty of Care are observed always.
- Ensuring understanding and demonstrate implementation of the Values of Excel, Challenge and Inspire
- Ensuring adequate advice and support is provided to make the Officer team successful. This includes ensuring knowledge and use of key systems, tools and awareness of policies.
- Active steps to maintain communication; recognise achievement and develop the Mitie Community
- Ensuring all Mitie obligations relating to Officer welfare, Health and Safety and Duty of Care are observed always.
- To ensure all Officers in the Store portfolio fully understand and comply with, all aspects of Mitie Policy and relevant legal and regulatory requirements, including changes to policies or procedures and can demonstrate appropriate levels of control.
- Involvement in the development of the Mitie strategy.

**Person Specification**

**Essential**:

- Excellent organisational and time management skills
- Confident and professional working approach and appearance
- Strong customer service, client focused attitude with the ability to build good working relationships
- Exceptional verbal and written communication skills
- Ability to work individually and as part of a team Resilient and tenacious with a “can do” approach
- Flexible and adaptable
- Literate, numerate and IT skills to medium level user

**Health and Safety responsibilities**
- Follow Group and company policies and procedures at all times;
- Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
- Use all work equipment and personal PPE properly and in accordance with training received;
- Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

Note

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business


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