Customer Service Advisor

2 months ago

Manchester, United Kingdom Connells Group Full time

Customer Service Advisor: End of Tenancy Team (known locally as a Property Manager)
Salary - £22,000 per annum
Location - The Hacienda, Manchester, M1 5DA
Employment Type - Full-time, 9 month Fixed Term Contract (may extend to permanent)

We are looking for an **ENERGETIC** and **ENTHUSIASTIC** customer service specialist, who either has a background within property, or looking to embark within the industry.

Our Property Managers play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve, throughout their time with us. So, we're on the lookout for people with great **communication** and **relationship **skills and a **passion **for delivering a quality customer service

**The Role**:
As a Property Manager: Deposit Specialist, you will be fully managing your own portfolio of tenancies ending, across any of our 60 brands, in and around Manchester. Acting as a key contact for our tenants and landlords in the end of tenancy process, from the moment notice is given, through to the security deposit being released.

Providing a first-class service to our customers is at the heart of your role, and working in a fun and positive environment, your day-to-day duties may include:

- Arranging end-of-tenancy check-out appointments with landlord, tenant, and supplier, communicating appropriately
- Cross-checking original inventory against check-out report and identifying tenant liabilities
- Negotiating with landlord and tenant to agree deductions, within legislative timescales
- Working closely with our branch colleagues, expedite the process where there is a new tenant moving into the property
- Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
- Providing a first-class service to maximise customer retention and re-letting
- Working as a team player, being helpful and supportive to colleagues
- Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved

**About You**:
We’re not just looking for good customer service; we're looking for Property Managers who can build rapport and adapt to the varying needs of our tenants and landlords and go that extra mile Therefore you will need the following skills:

- A positive ‘can-do’ approach is essential
- Passionate about delivering exceptional customer service
- Confident communicator, both verbal and written
- Excellent organisational skills with attention to detail
- Strong time management skills and able to prioritise workload
- Ability to problem solve
- Able to remain calm under pressure and work to timescales

**What you get in return for a career as a Property Manager**:

- 23 days annual leave increasing with length of service
- Pension scheme
- Full training, support and guidance
- Excellent career progression opportunities throughout the business
- Outstanding discounts across retail, entertainment, travel and health

**Why join us?**

At Countrywide, our passion for property and strong focus on people set us apart. The size and scale of our business could open up huge opportunities for you, whether you want to broaden your skills by taking on a different role or progress upwards to take on more and more responsibility. Meanwhile, the fact that we're always highly responsive to change makes this an incredibly exciting and inspiring place to develop your career.

CC00220

Job Reference: CC00220

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