Epma Support Assistant/ Floor Walker

7 months ago

Wickford, United Kingdom Essex Partnership University NHS Foundation Trust Full time

Following a period of latency, an exciting opportunity has arisen for Support Assistants/Floor Walkers to join the ePMA implementation team. The Trust already has extensive experience of the EMIS Ascribe WebPharmacy system including eMM within the pharmacy service and will be implementing the EMIS solution for ePMA.

As a Support Assistant/Floor Walker joining the ePMA project implementation team, you will work closely with key stakeholders across the organisation including clinical teams and colleagues within the pharmacy team, to support teams in the use of the ePMA system on site during our roll out and ensure any concerns and issues are raised to the project team.

You should be digital savvy with ideally knowledge or experience of using clinical systems and medication administration particularly in a health care environment. Prior experience in clinical settings such as inpatient wards in mental health will be a significant advantage.

We are looking for a motivated, adaptable and personable support assistants with excellent communication skills and a passion for supporting clinical teams to adopt new technologies. Previous experience with Clinician or ePMA systems is desirable but not essential, but you should be able to demonstrate excellent digital skills.

Successful EPMA Support Assistants/ Floor Walkers will provide a consistent and professional support service to clinicians throughout the Trust during roll out of the new electronic prescribing and medicines administration system (ePMA). This will include but not limited to;
Assist in providing frontline support to users of The Trusts newly procured EMIS ePMA system in response to service requirement and to respond in a professional and customer focused manner. This may include analysing situations, information and resolving a range of common problems. These may include computer errors, log in problems and basic hardware trouble shooting e.g. printing.

Identify additional training needs relating to the EMIS ePMA system and raise this with the project team. This may include new starters and additional and refresher training to existing user’s as and when appropriate.

To support communication of any redesign or configuration for feedback from front line users during roll out to the project team

EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;
Season Ticket Loans

NHS discounts for staff

Excellent Training facilities and opportunities

Buying and Selling annual leave scheme

The opportunity to work bank shifts and expand knowledge and experience in other areas

Salary Sacrifice schemes including lease cars and Cycle to Work

Day One Flexible Employer

Join our Staff bank

What is Staff Bank?

Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.

All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.

If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.

KEY RESPONSIBILITIES

To be an active member of a team of ePMA go live support staff or ward walkers who will provide frontline support to users of the new EMIS ePMA system

To support in the day to day management of user accounts and ensuring that there is a consistent approach across the organisation.

To contribute to the update of system training materials in line with Trust standards. Ensuring all materials are up to date with regard to changes in software, local NHS policies and Government / Department of Health guidelines and that version control is updated and maintained.

To actively maintain knowledge of systems through continuous proactive learning.

To assist in the planning for up-coming training sessions ensuring appropriate materials are developed using a consistent approach across the Trust.

To participate in providing frontline support to users of which will include providing advice and technical support over the telephone or in person and explaining solutions which may be complicated to the user in a clear manner.

To participate where required in local user groups and attend professional meetings or relevant conferences in order to provide additional information / development for the service.

The post holder will work on own initiative to provide solutions and exceptionally refer matters to the EMIS Ascribe/ePMA Systems Manager

To work with clinical services in preparation for the ‘’go-live’’ of EMIS ePMA systems or other patient and non-patient related systems, following the document

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