Patient Bookings Advisor

4 weeks ago

East Grinstead, United Kingdom First Recruitment Services Full time

**Position: Private Patient Bookings Advisor**:

- **Salary: £25,000 - £26,000 per annum plus very good company benefits.**:

- **Location: East Grinstead, West Sussex**:

- **Hours: Monday - Friday - 37.5 hours per week, office hours**:

- **Due to unique and rural workplace location it is essential to be a driver and have your own transport. Plenty of free parking available on site.**

We are delighted to be working alongside our private medical based client as they seek to recruit a Patients Booking Advisor to join their friendly, established and busy team based on the outskirts of East Grinstead.

This is an excellent opportunity to join an organisation who are highly respected within their particular field.

**The company**:
My client is a Private healthcare clinic and prides itself a worldwide Centre of Excellence. Patients are referred nationally and internationally.

**The role**:
The primary responsibility is to communicate effectively and professionally with self-funding patients in order to facilitate their conversion from enquiry to a consultation, tests and procedure.

Your day-to-day role will entail:
- Focus on conversion and tracking of self-pay patient enquiries to outpatient appointments and procedures in order to meet monthly targets
- Ensure the accurate and timely pricing of procedures to patients ensuring excellent customer service and opportunity for conversion
- Prepare sales quotations for patients
- Be the point of contact for all self-pay queries across all departments internally and for external customers
- To maximise enquiry conversion opportunities through customer service skills
- To attend events and liaise with patients, booking patients into consultations or procedures
- Undertake all work in accordance with company policies and procedures
- Use the CRM and patient portal fully and correctly to keep record of all enquiries and interactions to manage and convert enquiry leads

**To be considered for the role you will need to demonstrate the following skills and experience**:

- Excellent telephone manner and communication skills
- Coming from a sales or call centre type of role would be highly desirable - a position where you are handling customer enquiries and meeting sales objectives
- Good understanding of IT and proficiency in the use of Microsoft Office and customer retention management (CRM) software
- Strong work ethic and the ability to work with mínimal supervision
- Analytical approach, able to ascertain fact, problem solve and seek answers to queries for the customer
- Develop effective working relationships and assist in facilitating effective communication with all colleagues

If successful you can expect a highly competitive salary dependant on experience, along with 22 days holiday plus bank holidays, private healthcare, pension and ongoing training and development to help you progress.

This is an excellent opportunity to join a highly thought of organisation who a world leader within their field.

This organisation offer an excellent working environment and superb long term career opportunities

First Recruitment Services is acting as an Employment Agency in relation to this vacancy.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£26,000.00 per year

**Benefits**:

- Free parking

Schedule:

- Monday to Friday
- No weekends

Work Location: One location

Reference ID: MS1301B

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