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3 months ago

Aberdeen, United Kingdom Multi Trades Recruitment Limited Full time

Multi-Trades Recruitment is looking for an Large loss claims handler for a well-established company in ABERDEEN.

**About you**:

- Excellent organisational skills.
- Helpfulness and a passion for customer service.
- Driven and enthusiastic - meets or exceeds targets.
- Empathy and understanding.
- Confident and professional attitude.
- Excellent negotiator.
- Commercially aware.
- Active and energetic.
- At least 5 years previous experience of working in insurance claims-related handling role.
- High level understanding of insurance/indemnity policies and legal structure
- Proven capability of claims negotiation with policyholders and Loss Assessors.
- Full and clean driving license
- ‘A’ level or equivalent qualifications in Maths and English, or demonstrable ability in numeracy skills & written English.
- Role applicable qualifications in insurance.
- Relevant experience in a similar role.

**About the job**:

- Monday-Friday (40 hours per week)
- Salary: £30,000 - 40,000 (Dependant on experience)
- Effective day-to-day management of claims under your control; excellent communications with policyholders, Suppliers, and Loss Assessors for those aspects of the claim you are responsible for.
- Where applicable; travel to policyholders’ homes to assess liability, record, value and negotiate claim settlement for contents items, and arrange and manage alternative accommodation for policyholders.
- In conjunction with the Buildings Surveyor Team, drive settlement (cash or reinstatement) of the Buildings element of each claim in your control.
- Produce a Large or Complex report and deliver the same to the Claims SMT within agreed timeframes.
- Maintain claim files to a very high standard ensuring that all documents, photographs and communications are accurately recorded in chronological order for audit, complaints analysis and client review.
- In liaison with the Building Surveyor Team, manage system claim reserves and payments ensuring that Total Incurred values are as accurate in the shortest period possible and maintained as such until the claim is concluded.
- Support the Customer Relations Team with complaints and in particular those involving the FOS.
- Manage own diary, including where approved, the coordination of customer appointments for site visit and hotel accommodation for yourself if applicable
- Start: Subject to interview

**To get more information about this role please CALL Josh 9 am-5 pm on Weekdays or TEXT any other time on - 07807056129