Housing Officer

1 month ago


London, United Kingdom Amida Recruitment Limited Full time

A fantastic opportunity has arisen for a interim Housing Officer who is seeking new contract working for a leading Housing Association in South London.As a Housing Officer your role will focus on providing a comprehensive housing management service, within defined policies and procedures and in accordance with agreed performance standards, ensuring a high-quality customer service is always provided.

This is a hybrid position. Basic DBS required.

**Responsibilities**:

- Provide an effective generic housing management service, working with multi-agency partners and within the relevant legal and regulatory frameworks
- Sign up and visit residents on a regular targeted and pro-active basis, ensuring tenancy conditions are met and properties are maintained to a good standard
- Complete welfare checks and making safeguarding referrals, monitoring, and updating cases, working in partnership with multi agency partners
- Carry out pre-void inspections and ensure the turnaround of vacant properties are within agreed key performance indicators
- Attend court and prepare any papers as required where there are tenancy breaches that warrant it Investigate and respond promptly to allegations of anti-social behaviour (ASB) and tenancy fraud and the ongoing monitoring of cases, ensuring agreed targets are met
- Attend court and preparing any papers as required where there are tenancy breaches that warrant it
- Provide a holistic approach to resident contact, identify opportunities to carrying out tasks on behalf of other teams, and/or support residents into services to improve health and wellbeing, employment, education, and training
- Prepare contracts, notices and legal papers as required.
- Schedule appointments, proactive campaigns, and neighbourhood inspections as needed
- Assist the income management team in ensuring rental and service charge income is maximised and recovered
- Develop/maintain key relationships with: ASB, Lettings, Customer Service, Property Service and Contact Centre Teams.

Skills & Abilities:

- Experience with viewings, welfare visits, mutual exchanges, successions and ASB
- Some understanding of issues around housing law, rights of tenants and landlords and laws relating to repairs
- Some understanding of common building defects and the solutions
- Full Driving License and access to your own vehicle

323055SH_167475288051558


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