Service Plan

2 weeks ago


Cheshire, United Kingdom Perfect Placement Automotive Recruitment Full time

**Automotive Vehicle Service Plan / Warranty Administrator - UK**
- ** Salary up to £24,000 depending on experience**:

- ** Bonus between £1,200 - £1,800 per year**:

- ** Hybrid options available**:

- ** Fully remote options are available with your IT equipment posted to you and an allowance for a desk & chair.**:

- ** Monday - Friday - 7.5 Hours - Between 08:00 am - 18:00pm ( Flexible with start & finish times )**:

- ** 1-4 Saturdays 09:00 am - 13:00 pm ( Paid at time & a half - )**

My client who is the UKs leading provider and administrator of Vehicle Service plans based in Crewe is looking for two more Vehicle Service Plan / Warranty Administrators to join their welcoming team.

Their mission is to establish robust aftersales connections between vehicle manufacturers, dealerships, and their clientele. Their primary goal is to encourage customer loyalty and drive revenue growth by offering exceptional service and fostering a positive experience.

**Some of the benefits of this Service Plan & Warranty Administrator include**:

- 25 days holiday plus bank holidays. Holiday rises to 32 days with length of service
- Holiday purchase scheme
- Health cash plan
- Dental cover
- Travel & life insurance
- Recognition awards
- Long service award scheme
- Rare opportunity to work from home

**Within this Service Plan & Warranty Administrator, the typical duties include**:

- Providing exceptional service to the authorised repair network in relation to the Warranty & Service Plan product offerings
- Working with the Warranty Technicians to ensure that all repair requests are processed with concise diagnostics and quality controls.
- Ensure all repair requests are completed in line with the guidelines of the policy.
- Manage the end-to-end resolution of a repair.
- Liaise with the approved repair network personnel, along with policyholders and independent assessors to support repair administration.
- Review the necessary documentation to support the warranty repairs.
- Deal with inquiries from plan holders and the approved repair network.
- Provide secondary support relating to Service Plan administration, including cancellations, plan transfers, service invoicing and general inquiries.
- Complete all work to a maximum quality requirement
- Comfortable with the autonomy of making decisions
- Has the ability to manage multiple system use.
- Can happily help with customer complaints or disputes.
- Basic understanding of Vehicle knowledge.
- Someone who is empathetic and personable.
- Diligent and thorough
- Extremely high attention to detail
- Excellent team player

If you or someone you know is interested in this Service Plan & Warranty Administrator Vacancy or any other Automotive Jobs in Crewe, please contact Jo Panton at Perfect Placement Today

***
We are the UK's leading Automotive Recruitment Consultancy, if you are looking to refresh your Automotive Career please contact us, we have many Motor Trade Jobs available across the whole of the UK.



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