Training Coordinator

3 days ago


Northamptonshire, United Kingdom Impact Recruitment Ltd Full time

**Training Coordinator**

**Irthlingborough**

**Permanent**

**Full-time (8.30am - 5.30pm M-Thu, 8am - 5pm Fri)**

**Up to £24,000 DOE**

**Key duties and responsibilities of the Training Coordinator**:

- Act as a point of contact for training enquiries and booking requests from key customers.
- Provide advice and guidance on industry certification and training opportunities.
- Help secure repeat and expansion business by providing high levels of customer satisfaction.
- Support your line manager in delivering SLAs and KPIs, and the wider Customer Service team with ad hoc duties as needed.
- Promote company initiatives and customer development activities where appropriate.
- Occasional travel depending on client needs - conducting meetings and support any additional requirements.

**Key experience and skills required for the Training Coordinator**:

- Experience providing excellent customer service (B2B highly desirable)
- Outstanding people skills, along with excellent written and verbal communication.
- Self-motivated, disciplined, and able to work on own initiative according to deadlines and set KPIs.
- Superb time management skills and organisation.
- Excellent IT proficiency: specifically, use of MS Office and any internal systems or databases

**All responses will be managed in accordance with GDPR.



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