Helpdesk Administrator

4 weeks ago

Berkshire, United Kingdom Eden Brown Full time

Title - Facilities Management Administrator/Helpdesk Administrator
- Salary - up to £27,000 - £30,000
- Location - Bracknell


Resourcing Group is recruiting for their client, a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Management Administrator to join the team located in Bracknell.

**Job Purpose**:
**You will be responsible for**:

- Assist in all sites across the account achieving the highest level of statutory compliance.
- Oversee and support on all statutory maintenance records and service sheets being available, accurate and filed for audit purposes.
- Working with the Account Management team and the QHSE Manager to develop, implement and manage the local risk based QHSE Plans.
- Promote QHSE and drive tangible improvements in safety performance and culture.
- Work with Account Management teams on all aspects of QHSE.
- Provide administrative support to local line management at all levels.
- Support with audit management (Internal & External)
- Working with the Account Management and team ensuring that best practice in health & safety is adopted and regularly reviewed.
- Assist in the investigation and management of incidents.
- Monitoring and responding effectively and quickly to requests received by the FM Helpdesk.
- Providing support or assistance for incoming issues related to FM.
- Working through the process of solving problems with clients.
- Reporting significant or reoccurring issues to the management team, gathering feedback to determine issues and patterns so that they can be resolved.
- Walking clients through FM processes and functions to ensure all KPIs & SLAs are met.
- Reporting customer feedback and trends to Management Team.
- Answer Helpdesk / Switchboard calls.
- Log service requests on CAFM system.
- Request updates from Hard / Soft Services.
- Updating client on service requests when necessary & request extensions.
- Help manage sub-contractor callout process.
- Close work orders when necessary.
- Strong PC skills, MS Office
- Administration, Facilities & compliance Services.
- Knowledge and awareness of the facilities management industry.
- Service orientated attitude combined with innovative thinking.
- Practical experience in working with supply partners to deliver a seamless, integrated service.
- Customer services experience and the ability to communicate at all levels.
- Attention to detail
- Customer Service

Eden Brown is committed to equality in the workplace and is an equal opportunity employer.

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