Business Onboarding Sme

4 months ago

Cardiff, United Kingdom Starling Bank Full time

We are looking for a Business Onboarding SME to join our team and support our growth for a next-generation, digital bank.
We enable our customers to manage their money 24 hours a day, 7 days a week. Whenever they need us, we will be there.
We need people to join us to support our customers and teams 37.5 hours a week, the shifts will cover 07:00 to 20:00, Monday to Sunday (Weekends on a rotational basis).
The individual will join our fast-paced and ever-evolving Business Onboarding department as one of our Subject Matter Experts. The right person will bring the relevant knowledge and experience in a first-line risk environment. This role is not just about what you know but your ability to take the know-how and share this with stakeholders of all levels in a way that brings it to life but does not overcomplicate, so you need to bring your tried and tested approach to show how you adapt your style to suit the team's needs. This work is crucial to the continued success of our onboarding team.

The Business Onboarding SME role has 3 key parts, that are intrinsic to the success of the team:
- Responsible for delivering meaningful sessions on Risk in an onboarding environment. Mentoring BCA teams and their leaders through engaging 121 and team-based activity. Give clear and concise feedback to create a positive environment for our teams to grow within the department.
- Competent Problem solver who will hit the ground running from day one. Someone who is not afraid to challenge the way we do things to improve the customer journey, owning your process improvements, guidance changes, and projects.

**The Business Onboarding SME’s responsibilities include**:

- Delivering engaging training sessions to large groups.
- Run regular 1 on 1 coaching and feedback sessions with the Onboarding team to drive an improvement culture.
- Using trends and data to proactively seek improvements to the existing process, take ownership of these improvements from start to finish.
- Designing, simplifying, reviewing, and updating internal policies and procedures.
- Proactively build relationships with key stakeholders across the business and leverage these when working on guidance and projects.

**Requirements**:

- Professional qualification in KYB or 2+ years’ relevant experience as an expert in Business Onboarding or Due Diligence in a Business-led environment
- Someone who is customer-centric but can balance this with associated onboarding risks.
- Demonstrate a proven track record of delivering engaging training sessions across all levels of a business.
- Ability to create meaningful, interactive training sessions on Risk and EDD in an onboarding environment.
- Competent in coaching and feedback, with the ability to deliver structured sessions that are goals-centric.
- Comfortable working in a fast-paced environment with the ability to deliver high-quality results under time pressure whilst handling several projects at once.
- Management of key stakeholders and ability to communicate at all levels of the business.
- Knowledge of Money Laundering Regulations and JMLSG guidance
- Excellent written and verbal communication skills.

**Benefits**:

- 25 days holiday (plus take your public holiday allowance whenever works best for you)
- An extra day’s holiday for your birthday
- Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
- 16 hours paid volunteering time a year
- Salary sacrifice, company enhanced pension scheme
- Life insurance at 4x your salary
- Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
- Generous family-friendly policies
- Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
- Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships

**About Us**:
We’re on a mission to radically reshape banking - and that starts with our brilliant team. We know that our bank is only as good as the people who build it. From customer support and engineering to marketing and business development, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.
Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

  • Business Onboarding Sme

    4 months ago

    Cardiff, United Kingdom Starling Bank Full time

    Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify...

  • Business Onboarding Specialist

    1 month ago

    Cardiff, Cardiff, United Kingdom Starling Bank Full time

    About the Company:Starling is a UK bank characterized by a technology-driven culture, dedicated to delivering a transparent and user-centric banking experience. With a workforce exceeding 3,000 employees across various locations in the UK, we are in a continuous state of growth and transformation.Position: Business Onboarding SMERole Summary:Guide onboarding...

  • Business Onboarding Specialist

    1 month ago

    Cardiff, Cardiff, United Kingdom Starling Bank Full time

    About the Company:Starling is a UK bank that embodies a technology-driven culture, dedicated to delivering a transparent and user-centric banking experience. With a workforce exceeding 3,000 across various locations in the UK, we are in a continuous state of growth and innovation.Position: Business Onboarding SMERole Summary:Guide onboarding teams on risk...

  • Business Onboarding Specialist

    1 month ago

    Cardiff, Cardiff, United Kingdom Starling Bank Full time

    About the Company:Starling is a UK bank that embodies a technology-driven culture, dedicated to delivering a transparent and user-centric banking experience. With a workforce exceeding 3,000 across various locations in the UK, we are in a phase of continuous growth and transformation.Position: Business Onboarding SMERole Summary:Guide onboarding teams in...

  • Onboarding Specialist in Cardiff

    4 months ago

    Cardiff, United Kingdom IQ Talent Solutions Full time

    Our client is a UK bank with the culture and spirit of a fast-moving, disruptive tech company who are looking to recruit a Business Onboarding Specialist to join their office in either Cardiff or Southampton 3 days per month and the remaining time home based. The role will pay a competitive base salary and comes with a range of benefits and we have both full...

  • Business Onboarding Specialist

    1 month ago

    Cardiff, Cardiff, United Kingdom Starling Bank Full time

    Become a part of Starling BankAre you eager to contribute to a forward-thinking and innovative banking institution that is redefining financial management? Starling Bank is a fully authorized UK bank that merges the reliability of traditional banking with the flexibility of a technology-driven company.Position: Business Onboarding SpecialistPrimary...

  • Sme Consultant

    4 months ago

    Cardiff, United Kingdom Aldermore Bank PLC Full time

    We have a great new opportunity for an SME Commercial Consultant to join our team in Cardiff. Offering a hybrid working model, you can split your working week between home and office. The role of SME Commercial Consultant is really important to us. **You will be responsible for**: Delivering exceptional customer service, putting their needs at the heart of...

  • Business Onboarding Technical Specialist

    4 months ago

    Cardiff, United Kingdom Starling Bank Full time

    We are looking for a Business Onboarding Technical Specialist to join our team and support our growth for a next-generation, digital bank. We enable our customers to manage their money 24 hours a day, 7 days a week. Whenever they need us, we will be there. We need people to join us to support our customers and teams 37.5 hours a week, the shifts will cover...

  • Onboarding Specialist

    4 months ago

    Cardiff, United Kingdom InterQuest Group Full time

    Our client is a UK bank with the culture and spirit of a fast-moving, disruptive tech company who are looking to recruit a Business Onboarding Executive to join their office in either Cardiff or Southampton 3 days per month and the remaining time is hybrid working policy. The role will pay a competitive base salary and comes with a range of benefits. **What...

  • Business Development Manager

    4 weeks ago

    Cardiff, Cardiff, United Kingdom Allica Bank Full time

    About Allica BankAllica Bank is a leading financial institution that specializes in providing innovative banking solutions to small and medium-sized enterprises (SMEs). Our mission is to empower SMEs to achieve their full potential by offering tailored financial products and exceptional customer service.Job SummaryWe are seeking an experienced Business...

  • Business Development Manager

    6 days ago

    Cardiff, Cardiff, United Kingdom Allica Bank Full time

    About Allica BankWe're a fast-growing financial technology firm that's revolutionizing the way established SMEs access banking services. Our purpose is to help these businesses thrive by providing them with the best possible tools and support.Department DescriptionOur Relationship Manager team is at the heart of our strategy to reimagine banking for SMEs....

  • Business Development Manager

    6 days ago

    Cardiff, Cardiff, United Kingdom Allica Bank Full time

    About Allica BankWe're a fast-growing financial technology firm that's revolutionizing the way established SMEs access banking services. Our purpose is to help these businesses thrive by providing them with the best possible tools and support.Department DescriptionOur Relationship Manager team is at the heart of our strategy to reimagine banking for SMEs....

  • Business Banking Specialist

    4 months ago

    Cardiff, United Kingdom Starling Bank Full time

    Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify...

  • Onboarding Expert

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Starling Bank Full time

    About the RoleWe are seeking an experienced Onboarding & Review Expert to join our team at Starling Bank. As a key member of our team, you will play a critical role in ensuring the smooth onboarding of high-risk customers while maintaining the bank's risk appetite.Key ResponsibilitiesAct as a subject matter expert in onboarding and due diligence processes,...

  • Onboarding Expert

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Starling Bank Full time

    About the RoleWe are seeking an experienced Onboarding & Review Expert to join our team at Starling Bank. As a key member of our team, you will play a critical role in ensuring the smooth onboarding of high-risk customers while maintaining the bank's risk appetite.Key ResponsibilitiesAct as a subject matter expert in onboarding and due diligence processes,...

  • Onboarding Expert

    7 days ago

    Cardiff, Cardiff, United Kingdom Starling Bank Full time

    About the RoleWe are seeking an experienced Onboarding & Review Expert to join our team at Starling Bank. As a key member of our team, you will be responsible for reviewing high-risk applications, mentoring our teams, and driving process improvements.Key ResponsibilitiesReview high-risk applications using Starling's risk appetite to ensure timely customer...

  • Onboarding Expert

    7 days ago

    Cardiff, Cardiff, United Kingdom Starling Bank Full time

    About the RoleWe are seeking an experienced Onboarding & Review Expert to join our team at Starling Bank. As a key member of our team, you will be responsible for reviewing high-risk applications, mentoring our teams, and driving process improvements.Key ResponsibilitiesReview high-risk applications using Starling's risk appetite to ensure timely customer...

  • Relationship Manager

    3 weeks ago

    Cardiff, Cardiff, United Kingdom Allica Bank Full time

    About Allica BankAllica Bank is a leading financial institution that specializes in providing innovative banking solutions to small and medium-sized enterprises (SMEs). Our mission is to empower SMEs to achieve their full potential by offering tailored financial products and exceptional customer service.Job SummaryWe are seeking an experienced Relationship...

  • Relationship Manager

    3 weeks ago

    Cardiff, Cardiff, United Kingdom Allica Bank Full time

    About Allica BankAllica Bank is a leading financial institution that specializes in providing innovative banking solutions to small and medium-sized enterprises (SMEs). Our mission is to empower SMEs to achieve their full potential by offering tailored financial products and exceptional customer service.Job SummaryWe are seeking an experienced Relationship...

  • Onboarding Executive

    5 months ago

    Cardiff, United Kingdom Dye & Durham Corporation Full time

    Dye & Durham Limited is a leading provider of cloud-based software and technology solutions designed to improve efficiency and increase productivity for legal and business professionals. Dye & Durham provides critical information services and workflows, which clients use to manage their process, information, and regulatory requirements. The Company has...