Customer Operations Specialist
3 weeks ago
**Customer Operations Specialist - Post Sales**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
Answering phone calls from customers. High volume, approx. 50 calls per day. Price and availability Order progressing Shortages/returns Order amendments Order acknowledgments
**Your responsibilities**:
- Resolve invoice disputes (KPI)
- Customer returns (KPI)
- Dashboards (KPI)
- Internally, working with inventory, order entry, product managers, technical, sales engineers, accounts.
- Working as a team, respect team members & others.
- Mon-Fri, 8.30-5. Half hour lunch (to be split across team, to ensure phone coverage at all times)
**Your background**:
- Excellent communication skills and working with a team.
- Good computer skills.
- At least 2 years' experience working in an office environment.
- Ability to work under pressure.
- NVQ or similar qualifications.
**More about us**:
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