Repairs Coordinator North West London

2 weeks ago

Camden, United Kingdom Daniel Owen- UK Full time

Repairs Coordinator_1711442754 Posted: 26/03/2024
- Negotiable
- Camden, London
- TEMPORARY

**Repairs Coordinator**
**North London**
**£18ph**
**Repairs and Maintenance**

North London - Hybrid after 2 weeks training

Monday - Friday ( 08:00 - 16:00 or 09:00 - 17:00)

**Looking for someone to start immediately**

**Key Tasks / Activities / Responsibilities**:

- Deploying emergencies to the correct operative - ensuring all are covered by the day to day team and not passed to OOH except in extreme circumstances - Supervisors to be made aware when emergencies are passed to OOH
- Dealing with resident queries, organising appointments with Trades people to carry out the jobs in a cost effective and organised manner
- Managing overdue orders ensuring completed on time
- Reporting operative issues to the area supervisor
- Ensuring that operatives are using and updating their PDAs correctly
- Ensuring jobs raised in the interface are booked in within target
- Arranging appointments for residents
- Dealing with queries from residents, changing appointments
- Back up to all other planners, covering any absences
- Working in line with schedulers daily duties provided by line manager
- Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance

**Key Knowledge**
- Customer Service focused
- Excellent Communication skills
- Ability to identify problems
- Ability to identify customers needs
- Willing to go the extra mile to deal with a difficult situation
- Ability to prioritise issues
- Ability to meet tight deadlines
- Ability to work under pressure
- Attention to detail
- Team player

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