Senior Support Officer

4 weeks ago


Hertfordshire, United Kingdom Hertfordshire County Council Full time

Job Title: Senior Support Officer
Location: Countywide
Starting Salary: £27,344 with the opportunity to progress to a maximum of £30,151 (pro rata for part-time)
Hours: 37 per week
Contract: Fixed Term - 2 Years

Diversity: We are an inclusive employer and value a diverse workforce

This role provides an opportunity for someone with the right skills and experience to join our thriving Step2Skills service within the Customer and Support Team, managing the central support for enquiries, overseeing processes and driving forward improvements.

Step2Skills is part of Hertfordshire County Council. With over 60 members of staff and close connections with a variety of partners from the private, public and voluntary sectors across Hertfordshire, we provide a wide variety of learning opportunities andemployment support for adults.

Our education offer consists of qualification and community learning courses, delivered by both our inhouse team of teachers and our delivery partners. Our employment support services are provided on a one-to-one basis to Hertfordshire residents, with thesupport tailored to meet the needs of each individual and their personal circumstances.

The jobholder will work with a variety of different Step2Skills services. They will need to be able to work in a busy environment whilst managing their own workload and juggling the needs of the service. The ability to communicate effectively with internalstaff and external customers, in order to interpret their requirements, will be critical.

The jobholder will need a high degree of proficiency in delivering excellent customer service; undertaking a variety of administrative tasks; managing staff and will have good experience of using Microsoft Office and databases/systems.

This role is for someone who has good organisation skills and is committed to delivering a high-quality service to Hertfordshire residents seeking to access learning and employment support opportunities.

Closing Date: 22nd January 2023
Interview Date: 2nd February 2023



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