Client Executive

2 weeks ago

Leeds, United Kingdom TransUnion Full time

TransUnion's Job Applicant Privacy Notice

**What We'll Bring**:
TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.

**What You'll Bring**:
**About the Role:
**The Client & Onboarding Manager is responsible for delivering high quality account & onboarding management for clients with the necessary support and guidance needed for a trainee position. During this training period you will develop towards being the key interface between Clients and internal business units within TU.

**Key Responsibilities**:

- You will learn to take ownership of the Client Management & TU Business goals, independently delivering and executing against these, to promote and develop yourself, in order to provide management of the client base.
- You will play a vital role in overseeing the client onboarding process, ensuring that clients are set up for success with use of TU products.
- Support clients from trial and onboarding through to handover to BAU on-going relationship management, with support throughout your development.
- Provide a supportive role in client implementations and upgrades, ensuring successful deployment within required timescales.
- Develop the ability to problem solve by analysing solutions using own judgement, and have the ability to handle contentious or more complex queries.
- Work closely with our Sales teams to proactively support all new and existing client relationships, in order to retain and grow our client base, in a way that drives the highest NPS score possible.
- Build and leverage relationships with other internal departments
- Recognise and develop individual abilities and efforts while at the same time promoting a collaborative and cooperative team atmosphere.
- Be a continuous champion for the organisation, sharing knowledge of TransUnion’s core products and services with the wider team.

**Skills and Experience**:

- Ideally, requires a strong background in credit reporting or related industry, typically with 3 or more years’ in-depth experience.
- Excellent communication and negotiation skills and proven establishment and maintenance of customer relationships are essential.
- The individual must display the TU beliefs and values, reasoning skills (analytic ability), and strong communication skills. Independence and initiative are a necessity.
- Must be strategic-minded, able to take in information from multiple sources and circumstances and formulate an overall solution or decision to resolve problems.
- Must be able to effectively resolve conflict by focusing on the outcome for the company over personal interests.
- Ability to persuasively communicate ideas to colleagues and customers in face-to-face scenarios demonstrating real-time insight, flexibility and sound judgement.

**Impact You'll Make**:
At TransUnion you will be joining a friendly, forward thinking global business.

W e’re happy to talk flexible working. We operate a hybrid model allowing you to explore the balance of work and hours from home and/ or from our offices in Leeds or London.
- 26 days’ annual leave + bank holidays (increasing with service)
- G lobal paid wellness days off + a bonus day off to celebrate your birthday
- A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
- P rivate health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
- Access to our diversity forums and communities so you can get involved in causes close to your heart

**TransUnion - a place to grow**:
We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together

**Flexibility at TU**:
We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part time or flexible working arrangement and we can discuss this with you.

**Additional **support**:
**Interview & Hiring Process**

Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this.

We do not accept any unsolicited CV’s from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance.

**We do not accept any unsolicited **CV’s **from recruitment agencies. **If you are a recruitment agency on our PSL our talent team wi

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