Client Executive

3 weeks ago

Leeds, United Kingdom TransUnion LLC Full time

What We'll Bring:

TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.

What You'll Bring:

About the Role:


The Client & Onboarding Manager is responsible for delivering high quality account & onboarding management for clients with the necessary support and guidance needed for a trainee position. During this training period you will develop towards being the key interface between Clients and internal business units within TU.


Key Responsibilities:

You will learn to take ownership of the Client Management & TU Business goals, independently delivering and executing against these, to promote and develop yourself, in order to provide management of the client base.

You will play a vital role in overseeing the client onboarding process, ensuring that clients are set up for success with use of TU products.

Support clients from trial and onboarding through to handover to BAU on-going relationship management, with support throughout your development.

Provide a supportive role in client implementations and upgrades, ensuring successful deployment within required timescales. 

Develop the ability to problem solve by analysing solutions using own judgement, and have the ability to handle contentious or more complex queries. 

Work closely with our Sales teams to proactively support all new and existing client relationships, in order to retain and grow our client base, in a way that drives the highest NPS score possible.

Build and leverage relationships with other internal departments

Recognise and develop individual abilities and efforts while at the same time promoting a collaborative and cooperative team atmosphere.

Be a continuous champion for the organisation, sharing knowledge of TransUnion’s core products and services with the wider team.

Skills and Experience:

Ideally, requires a strong background in credit reporting or related industry, typically with 3 or more years’ in-depth experience.

Excellent communication and negotiation skills and proven establishment and maintenance of customer relationships are essential.

The individual must display the TU beliefs and values, reasoning skills (analytic ability), and strong communication skills. Independence and initiative are a necessity.

Must be strategic-minded, able to take in information from multiple sources and circumstances and formulate an overall solution or decision to resolve problems.

Must be able to effectively resolve conflict by focusing on the outcome for the company over personal interests.

Ability to persuasively communicate ideas to colleagues and customers in face-to-face scenarios demonstrating real-time insight, flexibility and sound judgement.

Must have a sound working knowledge of software applications such as Microsoft Excel, Word, PowerPoint, and Visio

Impact You'll Make:

At TransUnion you will be joining a friendly, forward thinking global business.

We’re happy to talk flexible working. We operate a hybrid model allowing you to explore the balance of work and hours from home and/or from our offices in Leeds or London.

26 days’ annual leave + bank holidays (increasing with service)

Global paid wellness days off + a bonus day off to celebrate your birthday

A generous contributory pension scheme +access to the TransUnion Employee Stock Purchase Plan

Private health care +a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools

Access to our diversity forums and communities so you can get involved in causes close to your heart

TransUnion – a place to grow:

If there’s something on the list of essential / desirable skills that you can’t quite tick off, don’t let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful.

We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together

Flexibility at TU:

We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part time or flexible working arrangement and we can discuss this with you.

Additional support:

At TransUnion, we’re committed to fostering an inclusive and diverse workplace where all individual’s talents and perspectives are valued. When you apply for a position with us, you’re not just joining a team, you’re becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting

Interview & Hiring Process

Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this.

We do not accept any unsolicited CV’s from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance.


We do not accept any unsolicited CV’s from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance. 

#LI-Hybrid

Find out more about Life At TU UK:

TransUnion Job Title

Sr Analyst, Customer Support Operations

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