Ref:

3 weeks ago

Dover, United Kingdom Pearson Whiffin Recruitment Full time

My client is seeking an ERP IT Manager to join their dynamic and expanding tea.

Working within the IT department the purpose of this role is to assist the Head of IT in managing the team to deliver the department’s objectives and lead on technology innovation. The role will focus on the following key areas:

- Work with the IT team and IT leadership to develop and maintain IT strategy aligned with business objectives.
- Engage the business on its use of technology to:

- Identify and leveraging the benefits of deployed technology.
- Identify new technology with a tangible benefit to the business and where approval is given progress feasibility.
- Input to IT strategy and programme
- Day to day management of the Department’s IT Development team.

The IT Development Manager will carry out their line management responsibilities by, among other actions:

- Setting measurable objectives for their team members on an annual basis.
- Managing the team resources effectively, assessing team and individual performance and addressing capability and underperformance issues.
- Auditing functions under their responsibility to ensure agreed service standards and performance levels are achieved and maintained.
- Ensuring team and individual compliance with corporate processes and procedures, including administration, safety and security.
- Management of risk and acting as ‘risk leader’ for the team.

Duties of the Post Holder
- To execute effectively the line management responsibility for the IT Development team and to be

accountable for the delivery of that team’s objectives.
- Work closely with the Business Change team in providing technical input to the continued evolution of the ERP system
- To monitor the performance of the IT Development team in delivering fault troubleshooting and resolution of assigned incidents within a timely manner, ensuring that incidents are correctly updated in the current IT service management tool. This includes participating in fault troubleshooting and resolution as necessary.
- To attend industry events as required to gain technical insight in to new and emerging technology.
- To author technical proposals/business cases for new and emerging technology.
- To lead on technology innovation and act as advocate for its use within IT and the wider business.
- To effectively project manage all aspects of assigned technology projects, providing design authority expertise to ensure that solutions are fit for purpose and delivered to an agreed standard.
- To attend the change advisory board and other IT management forumsTo create and maintain IT system and policy documentation.
- To create competency frameworks and training programmes for the team.
- To use your technical experience and knowledge to make suggestions for any projects that would enhance or ensure the continued delivery of the IT services and to submit the appropriate project proposals.
- Liaising and working with third party companies to ensure that work is delivered or faults are rectified in a timely manner.
- To take responsibility for self-development, identify opportunities for training to keep technical skill set current and to advance knowledge in other areas of technology. To undertake technical and non-technical training as required.
- To be flexible, as required, to cover annual leave and provide out of hours support as required by business needs.
- To be part of an IT out of hours callout rota.

Generic Duties
- Carry out all Line Manager responsibilities for Departmental staff, in accordance with the organisation’s policies and procedures, as amended from time to time, and to positively ensure appropriate succession plans exist throughout the teams within the division.
- Any other duties assigned by the Head of IT or the Director of Finance from time to time. Such duties will be reasonable in relation to the jobholder’s skills, abilities and status.

**IT Manager (IT)**:
**Dover**:
**50-55k**:

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