Back of House Team Member

3 weeks ago

Tamworth, United Kingdom The Restaurant Hub - Tamworth Full time

**Our Company**

We’re Italian through and through, our founder, our ethos and our coffee. And if you know anything about us, you will know how important coffee is. It’s always been part of our culture. Espresso, cappuccino, americano, even the word barista. You can’t get more Italian. Coffee and customers are at the heart of everything that we do, and our managers, supervisors and team members are key to bringing that to life

We’re not just Barista’s, we’re Masters of Espresso. We are a team knowledgeable about the drinks that we serve and passionate about serving the perfect coffee every time.

We pride ourselves in delivering the best service and standards to our customers each and every time, and we know that in order to achieve this, we need amazing people on board to continue our mission
- and that’s where you come into the mix

**Key Purpose of the role**:
Our aim is simple, to serve the best Italian coffee, in the best environment with the best hospitality, by the best team.

As a Caffe Carluccios Team Member you will be creating that warm first welcome, taking care of all the things in between, all the way through to that fond final farewell. You will be responsible for ensuring that every customer has an extraordinary time, from how we greet them, to how we help them order and choose, serving their food and drink, to the conversations you have and the lasting impressions you leave. You’ll also play a key role in ensuring our Caffe looks amazing all day every day

**Responsibilities**:

- Providing exceptional standards and service to all customers, at all times. All wrapped up with you being you, and a great big dollop of professionalism and enthusiasm mixed in.
- Demonstrates strong menu knowledge and suggestive selling to enhance the customer experience at all times.
- Prepare food and drink orders as per your training.
- Ensure all orders are processed correctly
- from takeaway, to eat in and online options too.
- Ensure all order payments are processed correctly and our cash handling policy is adhered to.
- Support your management team in ensuring the store is fully set for service in line with all checklists, cleaning schedules, audit standards and brand standards.
- Ensures excellent standards are maintained at all times by following set cleaning tasks on a daily, weekly, and monthly basis and as per site requirements.
- Ensure all menu items delivered to the customer meet brand standards at all times.
- Always has the customer at the heart of everything you do
- effective and professional handling of any customer complaint, informing management on duty immediately.
- Ensure that you comply with legislation regarding Security, Health & Safety, Food Hygiene and Licensing laws and as per training provided.
- Can fully explain and demonstrate the allergen procedures.
- Always a key player and a team player
- Reports anything not right or broken to management immediately.
- Attends and contributes to team meetings and training sessions.
- Knows and exceed sales targets.

**What’s in it for you**
- **
50% **Discount off your** total bill **for you and 5 friends in all of our brands (T&C's apply)
- Wagestream Membership - You can withdraw your accrued earnings as the month passes by Flexy money
- Exclusive access to discounts on 1000's of online and high-street retailers, and restaurants
- 28 days holiday
- Discounted Food on Shift
- Training and development opportunities
- Apprenticeship opportunities
- Employee assistant programme
- A lucrative 'refer a friend bonus scheme'

If all the above sounds like you then we would love to have you as part of our fun team

INDBOH

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