Senior Signage Designer/account Executive
2 weeks ago
**Salary**: From £28,000 depending on experience
Hours: Monday to Friday, 8am to 4.30pm
**DESIGNER / ACCOUNT EXECUTIVE**
OUR MISSION
Our mission is to successfully produce creative signage solutions that help clients in their quest to add value to their business, improving brand awareness, increasing sales through expertly designed signs and graphics.
Using the signs Express Brand, we can provide our customers with an extensive range of products, pride ourselves on being honest and recommending the best option for the client, using high quality materials yet maintaining competitive prices to allow us to create a foot hold in the market share of Bristol, Gloucester, Cheltenham, and surrounding areas.
Our focus on the customer means that we guarantee the best possible customer journey from initial enquiry to delivery ensuring they understand exactly what they will receive, continuity of their brand comes first.
We set our standards to deliver our productions and services within in specification and on time to the high standards set (99% pass rate for quality & punctuality).
In the rare instance of an issue then we aspire to agree a resolution within 24 hours of the initial reporting of it,
Therefore 95% of our customers would recommend ourselves to others and use our services again.
CORE VALUES
- Our level of professionalism
- Live and breathe a positive working culture.
- The customer is central to our focus.
- Maximize customer retention.
- Over deliver on time and specification.
- Believe work better as a team.
- We continue to look at ways to improve our effectiveness.
KEY RESPONSIBILITIES
- Take 90% inbound calls.
- Add enquiry to CRM.
- Monitor SALES inbox.
- Gather customer brief.
- Assemble accurate quotes.
- Create professional proof.
- Design skills will be improved and used daily.
- Setting up of files / making print / cut ready.
- Utilise CRM for quote follow ups
- Utilise the works PLANNER with notes and tags.
- Using clarity to do basic quotes > £750.
- Pass on larger value enquiries.
- Work smart Use the weekly ‘To Do’ sheet.
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