Visitor Services Advisor

3 weeks ago

Newcastle, United Kingdom iWork Recruitment Limited Full time

Contract to start 20-02-23 until 30-06-23 with a possible extension.

**Main Purpose of Post/Job Summary**

To provide clerical, reception and secretarial support as allocated.

To assist with the implementation and provision of quality standards and customer care in the Tourist Information Centres and assist with the implementation of Tourism NI Standards.

**Duties and Responsibilities**

To provide tourist information and advice to the public and other bodies as requested.

Respond to both face to face and telephone enquiries from members of the public.

To assist in the day to day operation of the shop, including use of the cash register, general maintenance, stock control and merchandising as required.

Receipt, security of money and preparation of lodgements as required

To operate and maintain manual and computerised information/filing systems including databases and spreadsheets together with the operation of a computerised accommodation reservation system.

To assist in the operation of a festival office and process ticket sales for major events in the District.

Assist with a range of clerical tasks including the preparation of timesheets and accounts for payment etc.

Provide a secretarial and word-processing service including drafting and word-processing letters, agendas, minutes, reports etc.

Undertake a range of clerical tasks including filing, faxing, photocopying, keeping records of meetings etc.

To attend meetings and receptions as required.

To contribute to Corporate, Departmental and Regional working groups as required.

To assist in the preparation and implementation of the Service Business Plan

To ensure that corporate policies and procedures are adhered to at all times.

**Education / Qualifications**

AND

At least 1 year’s previous experience in a customer facing role (face to face and/or on the telephone) to include dealing with customer queries, customer complaints and providing information to the public.

OR

In lieu of qualifications then at least 2 year’s previous experience in a customer facing role (face to face and/or on the telephone) to include dealing with customer queries, customer complaints and providing information to the public.

**Experience**

At least 6 months’ previous experience of cash handling and keeping associated records in a work environment.

At least 6 months’ previous working experience preparing and producing financial records and statistical information.

Ability to work unsupervised and under own initiative.

Excellent oral and written communication skills.

Ability to work as part of a team in a busy environment.

**Technical Skills and Knowledge**

Knowledge of key tourist attractions

Knowledge of Financial reporting and Controls.

Knowledge of digital technology/social media.

RQ799798-02-23

**Salary**: £11.18 per hour

Schedule:

- Monday to Friday

Work Location: One location

Reference ID: RQ799798-02-23

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