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Customer Account Executive
1 week ago
My client is looking for a Customer Account Executive to work in their busy team.They are looking to ensure that all aspects of Customer Experience as outline below, are dealt with in time and efficiently.
You will be calling existing customers and responding to orders coming through on the internet.Processing new orders and also dealing with logistics queries etc/
Nature & Scope:Technical Service, Equipment Provision and Tech Deployment, New Line Form Completion, Ullage Processing - end to end management, Consumer complaints - end to end process. Keg repatriation - return of empties, Car Boot Stock Management - CompleteProcess and Responsibility, Month end completion.Including Free stock Delivery charges, Free stock Accrual.Wholesale Credit - Free stock/Off invoice discounting (MDC, Blakemore).Tech Service aftercare - post installation and post service call customersatisfaction calls.
Key responsibilities:
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