Medical Secretary

2 weeks ago


London, United Kingdom Lewisham and Greenwich NHS Trust Full time

1. Prioritise and manage workload without direct consultant or management supervision.
2. Provide a high quality secretarial and administrative service to ensure efficiency in patient care.
3. Implement all admin and clerical policies and procedures within the department.

Lewisham and Greenwich Trust provides hospital and community services for more than 526,000 people across south east London. We put patients at the heart of everything we do, which is reflected in the positive feedback we receive. We are a friendly and dynamic place to work, with high levels of job satisfaction and excellent transport links.

The Diabetes Team at University Hospital Lewisham is currently undergoing a period of growth and transformation and is looking to expand its current team to support Service improvements.
1. Within the scope of the job, to act as Personal Assistant and take instruction from the consultants allocated to the post holder.
2. Type medical-legal reports and references.
3. Cancel clinics as necessary, complete appropriate clinic forms and advise all parties. Check all cancellations have been carried out as per your request.
4. Provide a degree of cover during periods of absence of other secretaries within the team.
5. Take responsibility for alerting consultants when examinations are awaiting review.
6. Deal with telephone and face to face enquiries from all staff groups, patients, relatives, carers, providing information, directing and prioritising queries as appropriate, to ensure efficiency and effectiveness of service delivery.
7. Arrange appointments on behalf of members of the clinical teams.
8. Use tact and discretion to deal with personal and telephone enquiries from patients, GP’s and others, assessing priorities and initiating action as required.
9. Respond to routine ad hoc requests for information from staff within the department and across the Trust.
10. Meet quality standards in the Unit for the work turnaround and accuracy as directed by the Service Manager.
11. Manage the Consultants diaries to ensure effective time management.
12. Manage patient files; ensuring information is accurate and up-to-date.
13. Ensure that case notes, x-rays and results of investigations are available for use by members of clinical teams.
14. Check patient details on the iCARE as and when required and accurately record and retrieve patient information.
15. Manage all incoming mail, responding where appropriate and directing/prioritising to assist in the efficiency of the service delivery.


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