Senior Administrator

7 days ago


Brighton, United Kingdom Everpool Full time

IAS is looking for a Senior Administrator to join their team.
**The role**:
The Senior Administrator role has been introduced to provide a better claimant experience, to provide support to the service delivery manager and enhance performance at each assessment centre.
**A typical day will involve**:

- Day to Day management of the Assessment centre
- Ensuring that claimants are kept informed always & have a positive experience.
- Proactive session management is being followed to ensure the centre is productive and all HPs are fully utilised in line with their experience.
- Monitoring of the arrivals board/MI to ensure that all empty slots that can be filled are filled.
- Better decision making around retractions/cancelations
- Onboarding and training of site coordinators within the region
- Introducing governance around compliance, ensuring that site coordinators are complaint with current guidance
- Implementation of any agreed changes to process and/or procedures and that they are being followed and understood by site coordinators
- Acting as initial contact for any escalations at AC level, whether that be via a claimant or HP

**Job Details**:

- Monday to Friday - 37.5 hours
- Permanent, full time
- £24,000 per year
- Office based
- Optional overtime

**What we need from you**:

- Excellent I.T skills
- particularly Microsoft Office - as you will be working on various systems and must have good understanding
- Excellent customer service skills
- Team Player
- Experience in managing a team

**Plus benefits**
**So what next?



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