Retail Team Leader

6 months ago

Leeds, United Kingdom White Rose Trading Full time

**Retail Team Leader**

**Hours**: Part-time, 30 hours per week, to be worked over 4 days out of 7, (Monday-Sunday) (Including weekends and bank holidays), on a rota basis.

**Reporting to**: Store Manager

**Location**:77 Albion Street, Leeds, LS1 5AP

**ABOUT US**:
Founded in Nottingham in 2009, White Rose is a chain of handpicked pre-loved fashion stores, supporting the work of The Aegis Trust.

White Rose aspires to be the number one destination for sustainable fashion on our high streets, with ambitious plans for growth over the next 5 years.

**OUR MISSION**:
Our purpose here at White Rose is to redefine high street fashion with a positive impact on the planet and humanity, reducing the environmental impact of fast fashion, whilst funding peace building worldwide.

**OUR VALUES**:

- We are innovative
- We are sustainable
- We are collaborative
- We are compassionate

**What you'll be doing**:
We're excited to be opening our first store in Leeds in July and so you'll support the management team in launching the store, establishing our customer base, building a team of volunteers and delivering on expected sales plans by:

- **Driving the Business**:

- Manage effective stock control, including receiving donations, pricing items, and arranging appropriate stock room storage or rag processing as required, all in line with agreed WR processes.
- Oversee the overall appearance and layout of the store, maintaining a clean, well organised, and attractive retail environment for customers.
- Create and implement effective, relevant visual merchandising displays in store to maximise sales and highlight key prime items, utilising social media promotion.
- Monitor stock levels, identify popular items, and communicate effectively with DC team, making recommendations for restocking.
- **Customer Focus**:

- Ensure all customers are warmly greeted and receive the level of exceptional service throughout their shopping experience in store to really make their day.
- Resolve customer complaints or concerns promptly, calmly and professionally.
- Train and coach team members and volunteers on excellent customer service techniques and the importance of representing our charity - Aegis Trust.
- **Managing Operations**:

- Open and close the store according to WR procedures, ensuring set up and close down security measures are thoroughly followed.
- Process POS transactions accurately and reconcile daily sales.
- Maintain a safe and healthy working environment, adhering to health and safety regulations and guidelines.
- **Leading and Inspiring Performance**:

- Support, motivate, and guide a team of volunteers to achieve individual and team goals.
- Foster a positive and supportive work environment, promoting teamwork, collaboration, and inclusivity.
- Lead in the attraction and selection process for new volunteers, conducting volunteering discussions and providing a thorough onboarding process. Including the use of social media for a volunteer attraction tool and well placed in store campaigns.
- Lead on volunteer engagement and retention initiatives, identifying their interests and training needs and provide ongoing support and development opportunities to volunteers.
- Recognise and celebrate the efforts and contributions of volunteers, communicating on such engagement and reward requirements with the People team.

**Experience and Skills**:

- Previous fashion retail experience, preferably in a team leader or supervisor capacity.
- Excellent customer service and communication skills.
- Works well at pace, under pressure, autonomously as well as when leading others.
- Good leadership abilities including the ability to motivate and inspire a diverse team.
- Excellent organisational skills and attention to detail, with the ability to prioritise.
- Driven by KPI’s and achieving targeted results
- Strong knowledge of fashion visual merchandising principles and stock management.
- Experienced with cash handling, sales transactions and point-of-sale systems.
- Ability to work collaboratively as part of a team and independently without supervision.
- Passion for the White Rose and Aegis Trust’s mission and values.

**Benefits**:

- Employee Assistance Programme
- Employee Discount
- Telephone GP & Private Prescription Service
- Long service and birthday recognition
- Company Social events
- Access to 1000's of Benefits and Discounts through WR Rewards.
- Access to health and well-being perks

**Job Types**: Part-time, Permanent

Pay: £17,877.60 per year

Expected hours: 30 per week

**Benefits**:

- Additional leave
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Sick pay
- Store discount

Schedule:

- Day shift
- Weekend availability

Ability to commute/relocate:

- Leeds: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Retail Team Leader / Supervisory: 1 year (

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