Demand / Resource Planner

2 weeks ago


Warrington, United Kingdom KwikFit Full time

**About us**
At Kwik Fit Mobile our Demand / Resource Planning Team is pivotal in delivering an outstanding service to both internal and external customers and ensuring overall success through continuous business improvement and system enhancement. We are looking for an individual with high levels of natural curiosity, analytical forward-thinking mindset and passion to create a positive experience. You will be effectively managing expectations, and actively problem solving whilst ensuring both day-to-day and ongoing improvement activities are being delivered. Our employees are dedicated, extremely hard working and loyal. As a company we understand that Learning and Development is important for healthy growth and progression of staff at all levels. We encourage our employees to have fun, work as a team, respect each other and be proud of the work they achieve. So, if this sounds like a place you would love to work, why not come and join us and become part our amazing Kwik Fit family.

**The role**
Reporting to the **Resource / Demand Planning Manager**, the **Resource / Demand Planner** is responsible for the day to day planning and system administration of the Inhouse Mobile Booking System.

The Resource / Demand Planner is vital in providing a smooth and efficient service, using Salesforce software, to perform daily maintenance and data configuration such as updating Technician resource levels and amending geographical working areas.

**Key accountabilities**
- Ensure the Salesforce system is updated in real time as and when changes occur, including amendments to geographical work areas, recording both planned and unplanned Technician absences, and changes to van availability due to breakdowns or maintenance.
- Working with the Mobile Regional Operations Managers to review and advise approval/rejections of Technician annual leave requests.
- Ensure scheduling adheres to all legislative requirements including the working time regulation.
- Maintain regular and consistent communication with the Customer Service Teams to ensure daily/weekly updates of potential issues.
- Work closely with the other relevant teams and stakeholders to ensure sufficient stock levels and vehicle availability.
- Assist the Resource / Demand Planning Manager in gathering and collating data from the system, creating reports to analyse historical and forecast future resource requirements.
- Assist with implementing any new features or improvements to the internal booking system.

**Skills & experience**
- Relevant experience maintaining Salesforce or similar CRM systems
- Exceptional IT and report generation skills using software such as Microsoft Excel
- Exceptional attention to detail and passion for quality
- The ability to cope with quickly changing requirements, maintaining self-control and a positive attitude
- Good interpersonal skills, with the ability to communicate and build positive relationships at all levels
- The ability to work under pressure when dealing with multiple competing priorities and challenging deadlines/workload
- A logical and analytical approach to problem solving
- Ability to work on own initiative to meet challenging deadlines
- Consistently demonstrates high standards of conduct and performance, integrity and confidentiality.
- Flexibility to commit to any 5 days over 7, including weekends

**Other** Key Performance Indicators**
- Each day if efficiently planned and resourced using the Salesforce system
- Reports are generated and delivered on time
- Consistently meeting SLAs for system troubleshooting and innovation

Job Reference: KF10580


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