Tech Support Analyst

2 weeks ago

Leeds, United Kingdom Emprego UK Full time

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new.

From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

***What you'll do**
- Provide friendly and welcoming first-line tech support face-to-face, on the phone and over chat, maintaining brilliant customer service and diagnostic flair, whilst troubleshooting technology issues, providing swift and robust resolutions, and interface seamlessly with second-line support teams.
- Interact competently and confidently with a wide range of workplace technology products, primarily Microsoft Windows, Apple MacOS, audio visual solutions, video conferencing and follow-me secure print. You will also be able to support Microsoft Office 365 products and services (including Teams, OneDrive, SharePoint, Azure AD, Office Applications etc.), Android, Cisco networks, Cisco WebEx, unified comms, SharePoint and many more.
- Organise and administer customer appointments, incidents, requests, and tasks using Sky's ServiceNow IT Service Management tool.
- Support the tech onboarding process for new starters and assist existing Sky people with setting up new devices, configuring accounts and software, and provide training and guidance on how to get the best out of the tech tools available to maximise productivity and efficiency.
- Option to Travel and support other Sky sites

***What you'll bring**
- Be experienced, skilled, knowledgeable, and enthusiastic in supporting Microsoft Windows, Apple MacOS, audio visual solutions, video conferencing and follow-me secure print in an enterprise environment. In addition, be able to support or quickly learn about the other products and services used at Sky
- Experience working in a high-pressured customer-facing tech support role, have strong people skills, excellent verbal, and written communications skills, and be very well presented.
- A flair for problem solving and diagnosing technology issues on the spot, whilst staying calm and composed in a customer facing scenario.
- Be highly organised, methodical, with excellent prioritisation, decision-making and multi-tasking skills, with the ability to work on your own initiative, and as part of a collaborative team.
- A can-do attitude, an eagerness and aptitude for learning and acquiring new skills and knowledge and always willing to go the extra mile to provide the best technology experience to our users.

***Group Enterprise Technology Solutions**

Our Group Enterprise Technology Solutions team keeps Europe's biggest entertainment brand running smoothly by providing the digital technologies, tools and systems our colleagues need to work productively and collaboratively no matter where they are. Our team is built around five core capabilities: Enterprise Resource Planning platforms; workplace solutions; enablement and automation; value stream realisation and governance; and transformation and change management.

***The rewards**

There's one thing people can't stop talking about when it comes to **#LifeAtSky**: the perks. Here's a taster:

- Sky Q, for the TV you love all in one place
- The magic of Sky Glass at an exclusive rate
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
- A wide range of Sky VIP rewards and experiences

***How you'll work - hybrid working**

The world has changed. And so have we. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home.

You'll find out more about what hybrid working looks like for your role later on in the recruitment process.

***Your office space**

***Leeds**

Our spacious tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark.

Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.

***Outro**

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next.

But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences.

We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we'll back you all the way.

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