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Sales Administration Assistant

4 months ago

King's Lynn, United Kingdom Foodcare Systems Ltd Full time

**About Us**:
Foodcare is a family-owned business established for more than 25 years. Working with a variety of hospitality businesses from pubs and restaurants through to independent cafes and bars, we specialise in the supply of tableware and light catering equipment. Our aim is to design the perfect match between the menu, food presentation and the eating experience. If you have a passion for food and enjoy eating out or cooking at home then this is the job for you

**The Role**:
Supporting both the Sales Team you’ll be at the heart of customer service and administration. You will be expected to get involved at all levels, including taking enquiries, processing orders and follow up potential new business.

This job is full of variety and you will need to turn your hand to a multitude of tasks.
- **Process orders in an accurate manner** - Process orders, contact customers regarding out of stock products. Add customer details to the database and send out follow up catalogues. Point of contact for sales enquiries and quotations.
- **Responsible for answering the phone - **greet callers, establish the reason for calling, and resolve queries by contacting the appropriate person to assist the customer.
- **Generate quotations - **Set up new customers, generate sales orders. Create and follow up quotations/proforma invoices. System filing and archiving.
- **Provide sales support **- Create and process the team’s sales orders, organise samples, assist with and follow up quotations. Manage the showroom diary.
- **Following up website leads and enquiries** - Contact new hospitality web customers to confirm receipt of orders. Pass customer leads through to the business development team.
- **Maintain and update the database** - Update contacts and add new entries. Use data to produce mailing lists.
- **Assisting with promotional activities** - Export and organise mailing data. Print, fold and pack mailing campaigns.
- **Communicate with clients** - Take the time to understand our product portfolio and customer base. Engage with customers both over the telephone and in the showroom.

**Qualifications**
- A Levels or equivalent
- Administrative Experience 1 Years+
- Telephone Communication Experience
- Proficient in Microsoft Excel and Word
- Good organisational skills
- Excellent written and verbal communication
- Strong team player
- Can work under pressure to tight deadlines

Office-based role

Full UK driving licensed (preferred)

**Job Types**: Part-time, Permanent

**Job Type**: Part-time

Pay: £13-£16 per hour.

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Sales administration: 1 year (preferred)
- administration: 1 year (preferred)

Ability to Commute:

- King’s Lynn (required)

Work Location: In person

**Job Type**: Part-time

Pay: £13.00-£16.00 per hour

Expected hours: 20 per week

**Benefits**:

- Casual dress
- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Sales: 1 year (preferred)
- Customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person