Ward Receptionist

2 months ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

Band 2

**Main area**
- Surgery
- **Grade**
- Band 2
- **Contract**
- Permanent
- **Hours**
- Full time
- Part time

37.5 hours per week
- **Job ref**
- 164-5368911**Site**
- Queens Medical Centre
- **Town**
- Nottingham
- **Salary**
- £22,383 per annum
- **Salary period**
- Yearly
- **Closing**
- 19/06/2023 23:59Job overview

An exciting opportunity has arisen for a Receptionist position on the Surgical Triage Unit and Ward C31. STU is a busy triage area, accepting adult surgical patients from the Emergency Department as well as from GPs and a variety of other routes. Ward C31 is a busy 24 bed unit, admitting patients from STU and providing their care.

We are an extremely busy area, with high numbers of admissions and discharges and ward pressures.

You will have good organisational skills and an excellent telephone manner. You must be able to manage your work load and prioritise effectively as well as having good communication skills and will be professional at all times. You must be committed to a high standard of patient care and safety.

As the first member of staff that many patients will encounter on the Surgical Triage Unit and C31, we are looking for someone welcoming, enthusiastic, hard working and organised to join our team.

Main duties of the job

Being situated at the front door means a very varied role day to day You will be ensuring patients are admitted, transferred and discharged on Careflow in a timely manner, answering telephone calls, directing patients and relatives appropriately, filing and completing general administrative duties.

You must have a flexible attitude to work and be able to work as part of a multidisciplinary team. Part time hours can be considered. As a triage and admissions unit, reception cover is required 7 days a week 24 hours a day. Unsocial hours (long shifts, days, nights, weekends and bank holidays) will be part of the contract.

Working for our organisation

In addition to the below summary you need to familiarise yourself with full job description and person specification documents attached to this advert.

STU and C31 are a fast paced environment, taking patients from the Emergency Department who require short stay care or are in need of further assessment.

We have a large team but we always look out for one another and are keen to develop each other, both professionally and personally. We pride ourselves on our teamwork and willingness to engage with each other to ensure that even the most difficult of shifts are managed.

Detailed job description and main responsibilities

Please see the attached the Job Description and Person Specification for key duties and responsibilities.

Person specification

Training and Qualifications

Essential criteria
- Evidence of personal development in previous role
- GCSEs or Equivalent in English & Maths to grade C or above

Experience

Essential criteria
- Experience in Customer Service or Reception/Office duties

Desirable criteria
- Typing experience/RSA/Ability to use computer systems
- Experience in an Acute Hospital Trust
- Knowledge of hospital computer systems
- _________________________________________

Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.

**Salary**: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.

ID and Right to work checks: NUH authenticate ID and right to work documentation such as passports, visas and driving license through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.

Consent:

- Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the **Occupational Health Department **confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at

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