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Relief Mental Health Recovery Navigator

4 months ago

Bury St Edmunds, United Kingdom Access Community Trust Full time

Operating for over 45 years, Access Community Trust is a multi-award-winning charity and provider of housing, youth services, health/wellbeing and employability services across Suffolk and Norfolk, and has recently been named the 2nd best charity to work for in the UK. Our ambition is to deliver a service driven by passion and enthusiasm that reaches all vulnerable and socially excluded/isolated people without exception.

Following the success of our two STEAM House Cafes in Norfolk, Access Community Trust recently launched the model in Ipswich and Bury St Edmunds.

This is a casual relief support worker role to provide support for those who have low resilience and are at risk of, or are experiencing a mental health crisis. Work is on an **ad hoc basis **to cover various shifts at our STEAM House Café, Bury St Edmunds. You may be asked to cover various shift patterns (day/evening shifts).

**Main responsibilities**:

- To work in conjunction with the Hub Service manager, Health & Wellbeing lead and other key agencies in developing both policy and associated practice that meet the combined needs of the client group
- To provide individual and bespoke support, information, signposting and access to appropriate and relevant services for those wishing to access the crisis hub
- To be involved in supporting those who have low resilience and are at risk of, or are experiencing a mental health crisis
- To liaise with the Service Manager or other appropriate persons to ensure the safety of clients and staff
- To liaise with external agencies regarding presenting clients and any relevant history or risk factors
- Support clients to help identify individual needs and coping strategies, and to help provide and encourage a supportive and safe environment as an alternative to contacting emergency services or attending A&E
- To encourage clients to share knowledge and feedback, in order to provide a holistic and efficient service
- To record and evaluate the impact of interventions using appropriate evaluation tools
- Ensure that appropriate records and documentation are inputted in a timely manner and stored securely on the Access Community Trust (Access) Customer Relationship Management (CRM) Views system. Ensuring concerns are reported to the relevant person(s)
- To ensure the service remains operational by being flexible if required to cover short term absence, including short term cover at our sister project in Ipswich, Suffolk
- To attend and actively participate in team meetings, supervision and performance appraisals as required
- To undertake specific and specialised training in order to support the vulnerable client group and maintain continued professional development through attending agreed training and conferences
- To work collaboratively as part of a Multi-Disciplinary team and contribute to Team discussions
- To work closely with the STEAM house coordinator to support volunteers coming into the service, to maintain appropriate channels of communication and information sharing with all members of the Team
- Take responsibility for self-development and training updates with support from the service manager
- To provide interventions that are evidence based, and to follow client centered principles. This will involve assessing, planning, implementing and evaluating the outcomes of interventions, and maintaining appropriate records
- To contribute to the development of the service and its activities
- To act at all times in accordance with Trust policies and procedures
- To participate in service audits and evaluations to ensure a high level of compliance
- Employees must take reasonable care for the Health and Safety of his/her self and/or others who may be affected by his/her acts or omissions at work
- All information relating to patients and staff gained through your employment is confidential. Disclosure to any unauthorised person is a serious disciplinary offence or may result in litigation
- All staff will be expected to work within professional and socially acceptable boundaries; this includes forming appropriate relationships with clients and carers both on and off duty
- To ensure that work is conducted in accordance with the Trusts Equality and Diversity strategy and to contribute to its development
- To undertake any additional tasks or duties reasonably requested by Hub Service Manager or Access senior leadership team

**All data requested is required by us and is outlined within a Lawful Basis Statement which is available upon request.**

Access Community Trust is committed to safeguarding and promoting the welfare of all its young people and vulnerable adults using our services and expect all staff and volunteers to share this commitment.

**Job Type**: Zero hours contract

**Salary**: £10.90 per hour

**Benefits**:

- Casual dress
- Employee discount
- Store discount
- Wellness programme

Licence/Certification:

- Driving Licence (preferred)

Work Location: One location

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