Medical Secretary
2 months ago
Applications are invited for a Medical Secretary, 15 hours. You will need to be highly motivated, flexible in approach, use your initiative in sometimes complex situations, to provide an excellent administration support to the unit, contributing to the delivery of an effective and efficient service in a professional, sensitive and helpful manner. You will work as part of a large team supporting other team members and will need to work closely with a range of staff including Clinicians, General Practice.
Administration
The post holder will be a key member of the Medical secretary team providing an accurate and confidential administration service to the Clinical Specialty and its associated work streams. The post holder will support the consultants, junior medical staff and other health professionals with the creation of best practice and processes, supporting diary management, workload and co-ordination of appointments and admissions related information for patients and carers.
The post holder will have good accurate typing skills, and will ensure that the speciality maintains efficient filing and recording of information systems. Will plan and organise own time, adjusting clinic appointments for patients ensuring notes are ready for clinics as necessary.
Collect and collate information as directed by the Senior medical secretary and or administration manager.
The post holder will adhere to standard operating procedures and protocols and will advise and support colleagues on these, making judgements requiring a number of options, using experience from a broad skill base related to their practice.
The post holder will monitor and review any patient forms /details and items pending further action, chase outstanding responses and information. The post holder will provide information and advice to patients and relatives about admissions and appointments.
Capture and transmit information using electronic communication media, working to agreed protocols/standard operating procedures within each speciality working autonomously.
The post holder will accurately input and maintain the patient administration systems ensuring data quality at all times.
The post holder will process documents accurately and efficiently using digital dictation, analogue dictation and as directed by the clinician and will demonstrate self directed development and practice of patient administrative systems, whilst undertaking tasks that will require individual to exercise judgement and expertise. Take and transcribe minutes and process documents whilst providing clerical support for data input ensuring data quality throughout.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
The post holder will have excellent communication skills and will act with an efficient, professional and friendly manner to ensure that the patient, relative, colleague receives an effective, supportive and efficient service, advising on access to and use of services. Will answer telephone calls into the department in a professional and courteous manner and will use knowledge and skills to answer and deal with the call, using initiative to direct callers appropriately whilst adapting communication style
The post holder will make appropriate decisions around patients who do not attend (DNA/CNA), booking and cancellations of appointments, in line with standard operating procedures, policies and key performance indicators.
Act on own initiative to prioritise and plan own workload to meet service level agreements and key performance indicators and will reflect on and improve own performance, supporting change management and improvements to procedures and service developments.
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