Outreach Telephone Befriender Volunteer

**Main purpose of the role**

To provide telephone befriending service to veterans (and their partners) in their own homes.

**Key focus**
- To provide telephone befriending and companionship which is appropriate, and person centred. You will need the use of your own telephone /mobile.
- The use of a quite safe space so you can concentrate on the call and maintain confidentiality.
- Provide telephone support to alleviate loneliness and social isolation and help to build confidence.
- Report any concerns or problems to the volunteer coordinator immediately.
- To record information about the call on the telephone log and submit this monthly.
- Read and understand the information provided as part of the induction training.
- Understand and work to the Telephone Befriending Service guidelines, boundaries and expectations.
- Adhere to Royal Star & Garter confidentiality policy.
- To take care of own Health & Safety and that of others affected by your volunteering activities.
- Promote the reputation, culture and ethos of the charity as a quality provider of excellent care and customer service.

**Time commitment**

Minimum of 3 hours per week.

There is no time limit on the length of service, but telephone befrienders are asked to make a commitment for a minimum of 12 months.

**Our Values**

We are a values-based organisation and strive to demonstrate our values in all we do:
**With love**

We carry out our work with love, care and compassion

**Living positively**

We are optimistic in everything we do, supporting veterans and their partners leading happy, fulfilled lives

**As a family**

We work and live as one team, one family, one community

**Standing in their shoes**

We show admiration and respect for people and never forget what they have done

**Take courage**

We are not afraid to what is right and what is needed

**What we are looking for from volunteers**

**Essential skills and attributes**

It is essential that you are a naturally caring character that always puts people first, shows kindness, warmth, compassion and respect at all times, and loves to embrace life to make it meaningful for yourself and those you support.

Others include:

- You enjoy working as part of a team
- You understand how to operate within a confidential environment
- You are aware of the needs of older people

We are also looking for people who are willing to undertake induction and training and who will work within our guidelines and policies. The role is dependent on a DBS check.

**Behaviours & characteristics**
- Good listening and communication skills
- Naturally patient and able to demonstrate sensitivity
- Reliability and at the same time flexible to changing needs

Don’t worry if you are new to a role like this. We will support and train you and encourage you on your befriending journey.

**Pathway to becoming a volunteer**
- Application Form
- Informal meeting
- References
- Enhanced Disclosure & Barring Check
- Induction Training

**Other information you need to know**
- This is a remote role, and you will be required to attend induction training in the Royal Star & Garter Home.
- Calls are repaid at a flat rate of ten pence per minute.

**Job Type**: Volunteer

Application question(s):

- Why do you think you would be a good fit for this position?
- We will require all volunteers to attend our Home in Solihull for training prior to starting with us. Please confirm you understand this and would be able to attend.

**Language**:

- English (preferred)

Work Location: Hybrid remote in SOLIHULL