Sales and Lettings Administrator

**Purpose and objectives of the role**

General Estates is one of the largest independent mobile home park operators in the south of England. It also owns two toll bridges and a number of residential and commercial properties.

We require a capable and confident Sales and Lettings Administrator for our small but busy head office in the centre of Hythe, Southampton for a **12+ months period as maternity cover**.

The role is primarily to manage maintenance issues and schedule work across 18 residential mobile home parks and 30 residential rental properties. The role also involves selling new mobile homes sited on parks and keeping track of the private sales.

It represents an excellent opportunity to join a long-established, reputable, local and family-owned company which cares for employees and customers alike.

**Main duties and responsibilities**

**Maintenance (50%)**
- Attending site visits with residents and/or the maintenance team to investigate maintenance issues
- Liaising with the maintenance team and/or external contractors to organise maintenance work within their schedule
- Following up with the maintenance team and residents after the completion of work
- Completing scheduled park inspections
- Meeting on site with residents who wish to carry out work on their home and informing them of regulations within the Site Licence and Written Statement
- Liaising with local councils regarding park inspections and their reports

**Sales (30%)**
- Answering, logging and following up on all new home sales enquiries
- Meeting with potential buyers on site for viewings
- Negotiating offers from potential buyers
- Arranging and attending meetings between the buyers and the manufacturer
- Following sales through to completion and drawing up sale documents
- Tracking all private sales of homes on the residential parks
- Liaising with estate agents for updates

**Rentals (20%)**
- Answering, logging and following up on all rental enquiries
- Managing long term rental properties, including dealing with maintenance issues
- Liaising with letting agents who have been instructed to market the properties for rent and organising the renewal of safety checks
- Filing the deposit at the start of the tenancy and dealing with the release of the deposit at the end of the tenancy
- Completing inspections of properties to ensure the tenant is adhering to the tenancy agreement
- Liaising with the manager of a horse livery to keep on top of incoming and outgoing stable rentals

**Skills and experience**
- Good communication skills over the phone, in writing and in person
- Good customer service skills
- Works well as part of a small team but able to take own initiative
- Knowledge of Microsoft Office products particularly Outlook, Word and Excel
- Background in property/estate agency is preferable
- Full driving licence required