Head of Hospitality and Product

This is a key time to be joining British Airways as we Build a Better BA. We take huge pride in our past - but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. If you’re made of the same qualities as us, you could soon be part of the next chapter of our story. Together as one team, we’re connecting Britain with the world and the world to Britain like no one else

Join the dynamic Onboard Experience team as Head of Hospitality and Product, where you will play a vital role in defining and driving our onboard customer experience strategy that includes hospitality design and development, product development, food and drink programmes - across all our cabins.

The successful postholder will establish, implement and maintain a differentiated hospitality strategy for all cabins in line with the corporate brand. Utilising your experience within Hospitality, you will lead the definition, design and development of the inflight product portfolio incorporating the hospitality design principles for British Airways cabins.

Tapping into your experience and knowledge within menu/ product development, you will be responsible for the design and signatures of the culinary and beverage proposition, ensuring that the nominated suppliers consistently deliver to the required specifications.

You will be required to utilise customer, competitor and commercial data / insights as well as food, technology and soft product trends to drive innovation, and therefore financial acumen and the ability to analyse and present complex data is vital for this role.

Duties will include
- Leading the end-to-end inflight product and service experience for each cabin from concept through to successful execution ensuring that they are benchmarked to deliver personalised and bespoke to the British Airways brand.
- Managing the definition of the meal codes, special meal strategy, menu profiles and ancillary culinary design and definition approvals and standards.
- Holding accountability for strategic contract and relationship management with multiple suppliers worldwide, negotiating and managing a range of investments and Service Level Agreements

Experience and extensive knowledge within Hospitality (Menu/ Product Developer, Food & Beverage Manager) is crucial for this role and the successful postholder will need to have a minimum of 5 years’ hospitality experience with a reputed chain front of house. Experience within Fine Dining/ Michelin level food service, as well as experience within Airline will be an advantage.

Our Corporate and Support roles come with big potential to make your mark on our business. The airline industry changes so fast that we’re constantly evolving and finding new ways to impress customers and get ahead of our competitors. If you’re an innovator and brave and bold thinker, you will be in your element at British Airways.

Your impact on British Airways will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.

Not only will you have the chance to further your career development within BA, you’ll have access to our competitive reward and benefits package. This includes core company paid benefits such as a Defined Contribution pension scheme, generous Life Assurance cover and a whole host of options to support your physical, mental and financial wellbeing. You can also sign up for a range of voluntary benefits such as Private Medical cover, Dental and Critical Illness cover, Technology Scheme, Cycle to Work and Electric Car Scheme. And of course, you’ll be able to enjoy the benefit of staff travel as soon as you join us
- We are an equal opportunities employer and value diversity at British Airways. We do not discriminate on the basis of race, religion, age, marital status, veteran status or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position._

N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities